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Temporary Social Services Worker - Fremont

Description
Do you have a passion for making a difference in fellow Nebraskan's lives? Nebraska Department of Health and Human Services (DHHS) is looking for excellent customer service-skilled individuals to join our team in Child and Family Services supporting Economic Assistance (EA) or Medicaid and Long-Term Care (MLTC) supporting the Medicaid program. This is a temporary one year assignment with opportunities to apply for a permanent role!

Location: Fremont Customer Service Center

Schedule: 9 AM - 6 PM, M-F

Salary: $14.678/per hour as a Trainee or $16.798/per hour as a Worker
 
Examples of Work
As a Social Service Worker your day would include:

• Interaction via telephone with customers of varied socio-economic levels
• Collecting financial and demographic information
• Access computer databases to update, document and verify customer information accurately
• Providing an exceptional customer service experience to our MLTC and CFS customers.

Knowledge, Skills and Abilities
Knowledge, skills or experience relating to database use, telephone based customer service, and call center experience. We are looking for individuals who demonstrate proficient data entry computer skills while communicating with customers, must be able to multi-task and navigate between various computer systems, have good communication skills and are customer focused, have the ability to learn quickly and successfully via webinars and on-line courses. Must have good time management skills and be able to set and manage priorities.