Community Development Manager
We're looking for a self-starter who can define and own our community development strategy. The ideal candidate will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals.
We've found that veterinarians, veterinary technicians, and veterinary staff are a pleasure to work with. Our users collectively help millions of animals every year, and you'll play a pivotal role in helping them be of service to America's pets.
Vetcove aims to deepen our engagement with our customers and support them better through 1-on-1 interactions by phone and live chat, our new ambassador program, our internal discussion boards, events, educational courses & webinars, weekly giveaways, collaborative content, and much more.
You'll develop and lead new projects that deepen bonds with our most loyal users, address their needs, and help them tell their story to the veterinary community. You'll also combine technology with your superior communication skills to help new users feel welcome and confident in their use of our platform. Lastly, you'll take a lead role in communicating with the veterinary community about Vetcove, both on our platform and outside of it.
Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. It would be huge bonus to have knowledge of veterinary products, or to have had experience at a veterinary clinic, but it is not required.
Another bonus is if you have a knack for customer service strategy and retention marketing. We use technology and automation to keep our many clinics engaged and actively sharing Vetcove. A part of your role will include working with us to strategically scale our support function and provide both an incredible first impression and a delightful day-to-day experience for our hospitals. You'll also play a key role in supporting our content marketing and digital engagement initiatives by collaborating with our passionate community.