COVID-19 Case Investigations Lead
Bucks County Department of Health, is seeking COVID-19 Case Investigators to support COVID-19 contact tracing. This is in tandem with state-wide efforts to increase testing, improve communication and implementation of isolation and quarantine. This will fortify efforts to control the pandemic within Pennsylvania.
COVID-19 investigators play a critical role in containing the spread of COVID-19 through case investigation, identifying and collecting contact details of individuals with COVID-19, follow-up with contacts, issuing isolation and quarantine orders and guidance, referring to testing, and connecting them to various resources and services. Case Investigators will contact all newly reported cases of COVID-19 to determine severity of illness, potential exposure, and identify contacts. They will provide guidance on COVID-19 control measures to cases, exposed contacts and points-of-contact (this may include the exclusion of individuals from daily activities). Case Investigators will provide education about COVID-19 to cases and contacts, as well as on isolation and quarantine procedures and about social services.
This position is full-time, Monday through Friday, and some evening and weekend hours, at the Bucks County Department of Health in Doylestown, PA. The position is grant funded for a minimum of one (1) year. Continuation of the position is dependent on sustained grant funding.
Duties and Responsibilities:
- Initiate investigations for confirmed cases in state surveillance system and assign cases to investigators
- Ensure that all investigations are completed and entered into the appropriate databases in a timely manner
- Manage contact tracing as an integrated part of the case investigation workflow
- Participate in case briefings
- Provide guidance and assistance to investigators as necessary and communicate changes in guidance to all investigators
- Support future COVID-19 planning efforts as situation continues evolve
- Complete other duties as assigned
Minimum Qualifications:
- Master's or bachelor's degree in public health or health sciences preferred
- “Making Contact: A Training for COVID-19 Contact Tracers” (ASTHO) completed by date of hire
- Ability to show empathy to distressed individuals
- Excellent organizational and communication skills
- Ability to interact professionally with culturally diverse individuals during a time of crisis and distress
- Ability to exhibit a professional, positive attitude and work ethic
- Ability to speak, read, and write English
- Second or multiple languages a plus (especially Spanish, Russian, Gujarati)
- Ability to handle confidential information including strict adherence to HIPAA compliance
Salary and Benefits:
- Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan