IT Operations Intern
Panduit is always looking for talented, motivated people who have the skills needed to provide solutions to our customers. We value team players who in their jobs can help us build a better Panduit and continually deliver value to our global customers.
It’s not about just finding a job. It’s about finding a home for the experiences, skills, and passions you bring to your work – a place where other people share your aspirations.
From our welcoming, collaborative culture to ample opportunities for growth, you’ll find plenty of reasons to invent your future with Panduit.
We take great pride in our University Relations Program and great care in selecting individuals who are a part of it. By taking the important step of becoming a part of our team, you will join engineers, researchers, and innovators who create winning technology and give us the edge to lead in a highly competitive marketplace.
Intern with our IT Operations Management Group in Tinley Park, Illinois.
The IT Operations Management team provides Tier 2 support for the organization and primarily works on projects to enhance the capabilities of the organization. These projects are primarily around the deployment of new hardware and software technologies as well as upgrades to existing technologies
Projects you will be working on include:
CMDB Discovery Remediation:
- The student will learn how automated discovery of hardware assets takes place and how to report and take action on the resultant data
Assessment of ServiceNow asset inventory health:
- The student will learn how to utilize and asset management system to keep an inventory of all IT hardware and correct any anomalies in the data. They will also be learning how to report on the data and recommend corrective action. Suggested improvements to existing systems will be welcomed.
Knowledge Base Improvement:
- The student will learn how to use ServiceNow Knowledge Bases to provide our employees with self service support options and provide our internal IT team with information to provide quick solutions to issues.
ServiceNow Virtual Agent enhancements:
- The student will learn how to configure a virtual chat bot to integrate with our catalog of request items and knowledge articles.
Preferred Major:
- Information Technology
Preferred Skills / Academic Exposure:
- Analytical & Troubleshooting Skills
- Oral & Written Communication Skills.
- Reporting & Presenting Information Skills.
- PC Hardware/Software troubleshooting skills
- IT System Management (ITSM), Information Technology Infrastructure Learning Methodology (ITIL), and IT Operations Management (ITOM) Skills
- Applicants should have the ability to work independently
- Applicants should have the ability to multitask, problem solve, prioritize and exercise critical thinking skills
- Applicants should be outgoing, confident personality with ability establish rapport.
Start Date: May 2021
Grade Level: A minimum of a sophomore
Location: 18900 Panduit Drive, Tinley Park, IL 60487