2021 - Summer - Intern - Technology - Infrastructure
Technology Consulting – Managed IT Service (MITS) Desk Technician Intern
A Managed IT Service (MITS) Desk Technician, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a MITS Desk Technician, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career.
A Managed IT Service (MITS) Desk Technician provides remote technical support to our external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment.
Job Duties and Responsibilities:
- Provide phone and email technical support for end-users to resolve any hardware or software issues
- Support and troubleshoot workstations, servers and network related issues
- Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
- Monitor and troubleshoot client backups
- Escalate client issues through the proper channels
- Manage cases according to defined case impact and priority
- Maintain client security standards and confidentiality of information
- Clearly document support issues and all resolution steps in RSM’s ticketing system
- Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
- Update cases and communicate with clients as required until issue is closed
Basic Qualifications:
- Working towards bachelor’s degree or equivalent from an accredited university
- Experience providing excellent customer service and professionalism
- Excellent written/ verbal communication, problem solving, and analytical skills.
- Strong judgment, issues management, and problem-solving techniques.
- Strong presentation, time management, and prioritization skills.
- Must be able to manage individual workload
- Must be a strong team player
- Must possess strong sense of ownership with client relationships
- Knowledge of Microsoft Office Suite: Including Excel, Word, Outlook
- Knowledge of Apple and Windows-based software/hardware
- A minimum 3.0 GPA is preferred
Preferred Qualifications:
- Currently pursuing or recently completed a bachelor’s degree in Computer Information Systems or related concentration.
- Experience with Office 365 and associated workloads including Email and SharePoint
- Experience with firewalls, such as Cisco, SonicWALL and Meraki
- Experience with VMWare ESX hosts and vSphere Client for administration
- Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
- Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
- Experience with enterprise mobile devices
You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you will move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM US.
Experience the power of being understood.
RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.