2021 IT Service Engineer Summer Intern
APPLICATION PROCESS
In order to be considered for a role, you MUST upload your resume plus transcript and complete your online application at http://bp.com/uscampus.
NOTE: Remember, you can only apply for ONE opportunity. If you are not sure that this is the opportunity for you, please return to our Degree Matcher to review your other matches.
ABOUT bp
The world is growing like never before, delivering opportunity for billions of people. And all this growth requires energy. But as the world demands more energy it also demands that it be produced and delivered in new ways, with fewer emissions.
At bp, we embrace this dual challenge. We have always looked to the future, adapted to change and met challenges like this head on. bp's IT team helps seek these big complex challenges with our data and technology expertise to help bp advance a lower carbon future.
Our operations span over 600 office and production sites, tens of thousands of retail locations and in nearly every continent. We are a diverse team of technologists committed to delivering fit-for-purpose services across some of the most challenging environments on earth.
WHY YOU MATTER
As a summer intern, you will help shape the future of bp. We are looking for people who like working at-pace and love doing it right. You will be embedded with a dynamic engineering-focused team, with the resources of one of the world's largest IT departments and leading IT vendors at your fingertips. You will learn new platforms, approaches and techniques. You will experiment with new technologies and learn to develop new solutions. We will help you along your way, but you possess a spark that drives you forward and are energized by operating with a degree of autonomy!
YOUR LIFE AS A SERVICE ENGINEER
You will work in a dynamic team of IT Operations Support specialists, Engineers, Service Owners, Product Owners, Architects and other specialists to maintain, support, and improve IT products & services.
You will focus on:
- Team: You will provide IT operational support within a specific operational Centre/group/unit. You will execute Maintenance, Change and Requests according to documented procedures/work instructions and approved plans. With a focus on continuous improvement, you will help the team to deliver improvements that maximize operational efficiency and enhance support delivered.
- Operations: You will respond to assigned workload, carrying out IT administration tasks as needed by bp’s service management processes and tools. You will learn and comply with all role specific HSSE, standards and policies. You will proactively explore opportunities to learn and develop within the Operations Support group, and dependent on area of interest you will have the opportunity to contribute to wider IT service management and engineering activities.
- Relationships: You will collaborate with technology users and colleagues within your Operations support group, as well as Engineers, Service professionals and other specialist roles
- Technology: You will build awareness of internal and external technology developments, identifying and implementing continuous improvement plans for Operations Support and ensuring best practice is shared across the team, including learning and exploiting new methods and tools such data, automation and other emerging technologies that improve efficiency and outcomes.
Depending on your unique skillset you may have the opportunity to joint bp’s Information Security organization focused on operational incident response. We face sustained and credible threats 24 hours a day, 7 days a week. Attacks against our assets come in all forms and levels of sophistication. bp's Information Security division stands at the front-line of the effort to keep bp Safe, Secure and Complaint with regulatory and best-practice frameworks.
ESSENTIAL EXPERIENCE, SKILLS AND QUALIFICATIONS:
Minimum Requirements:
- Must have cumulative and major GPA of 3.2 or higher
- No sponsorship available for this position
- An analytical and logical mindset with proven strength in technical troubleshooting, problem solving, and managing a dynamic workload.
- A curious personality that likes to explore and experiment with modern and emerging technologies, methods, tools and techniques.
- A strong proficiency in written English and can adhere to, author, and edit procedures and knowledge documentation as required.
- A service-focused mindset. Enjoys building collaborative relationships and working within a team.
Preferred Requirements:
- Must be available for a continuous 12 week period for duration of internship
- Students should be in the 3rd year of a four-year degree program or in the 4th year of a five-year program.
- Practical experience providing technical support and maintenance of IT products & services
- A passion for delivering great customer service.
- An understanding of IT service management process framework such as ITIL, and delivery methods such as Agile, Scrum, Project, and associated IT management tools.
- Has experience, or experimented with, data, automation and tooling that delivers efficiency and improves outcomes.
LOCATION(S):
Houston, TX or Chicago, IL
DEVELOPMENT
The Technology Development Internship Program offers some of the best training and development the industry has to offer. You will push the boundaries of our current thinking and bring your fresh focus and energy to help us innovate and challenge the way we make the most of technology in a dynamic business. You will learn how to implement change, innovate and help us be part of the technology of tomorrow.
EQUAL OPPORTUNITY
We truly believe in the value of bringing your whole-self to our organization. While we cannot offer Visa sponsorship, we commit to equal opportunity regardless of race, religion, creed, disability or sexual orientation. Every member of the bp family commits to the bp Values and Behaviors and seeks to uphold these standards in all that we do.