Service Coordinator
The Service Coordinator is responsible for communicating with clients by phone or digitally. In addition, this individual will assist with the client referral process by creating certifications, calling providers, sending letters and/or locating urgent appointments for clients.
Primary Responsibilities
- Support employees and eligible family members by providing resources for behavioral and emotional health, family, and wellness related issues through chat
- Educate network providers regarding ComPsych procedures
- Educate providers about care management requirements
- Conduct outreach calls to clients as needed
- Locate urgent/emergency client appointments
- Disseminate cases for follow up to other departments as needed
- Other light clerical duties as needed
- Demonstrate ComPsych's strong client focus and promise to over-deliver on customer expectations
- Create client records and certifications and contacts providers with authorization information
Job Qualifications
- BA in Social Service or Psychology related field required
- Direct clinical experience preferred
- Outstanding customer service skills
- Ability to resolve client issues quickly and accurately
- Strong attention to detail and ability to multi-task
- Excellent organizational skills, highly self-motivated, and dependable
- Good time management/organizational skills
- Excellent written and verbal communication skills
- Intermediate computer skills
- Bilingual a plus
- Must be able to work on-site in the Chicago Office
About ComPsych
ComPsych® Corporation is the world’s largest provider of employee assistance programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR, FMLA and absence management services under its GuidanceResources® brand. ComPsych provides services to more than 50,000 organizations covering more than 109 million individuals throughout the U.S. and 160 countries. By creating “Build-to-Suit” programs, ComPsych helps employers attract and retain employees, increase employee productivity and improve overall health and well-being.
Additional Benefits We Offer
- (currently remote) Our US headquarters are located in one of Chicago's premier buildings, the NBC Tower. Nestled between Michigan Avenue and Lake Michigan, ComPsych's downtown Chicago location is easily accessible by public transportation and has plenty of parking nearby.
- Full benefit package with paid holiday and vacation time
EOE/AA/M/F/Vet/Disability
ComPsych Corporation maintains a drug-free workplace.