FreightPros: Account Coordinator
At FreightPros powered by NTG we are determined to be a better freight broker. Our team of employees solve complex problems that affect our customers on a daily basis in a fast-paced and fun environment. We're excited to announce that FreightPros is now the dedicated LTL solution for Nolan Transportation Group. Our FreightPros office will remain in Austin, TX, where we will continue to expand our LTL offerings. Our company is rapidly growing and we're looking for a driven individual to grow with us. Come join our team!
As an Account Coordinator, you would be responsible for supporting the Sales team by performing operational duties such as quoting, troubleshooting problem shipments by interacting with a wide variety of stakeholders including customers, carriers and internal team members. This is a fast-paced, high-volume position that requires responding to 80+ quote requests every day. Attention to detail is a must! Our ideal candidate is one who can be flexible in the work environment, adapt well to change, and be creative and proactive
Day to day:
- Quickly and accurately quoting customers and NTG sales team who reach out to FreightPros to request LTL quotes
- Learn the ins and outs of the freight shipping industry and become familiar with the differentials between each carrier, customer and team member you work with.
- Serve as liaison between Sales and Operations teams at FreightPros and Nolan Transportation Group.
- Troubleshoot and solve customer issues in order to provide the best customer service experience possible
- Educate both team members and customers on what is needed to obtain an accurate LTL quote.
- Be an integral part of our close-knit, supportive team. You should be familiar with our core values and be ready to contribute ideas that help further engrain them in our processes. We love creative thinkers!
What we look for:
- At least 1 year of experience in sales, customer service or administrative role
- Bachelor's Degree preferred
- Ability to calculate basic mathematical functions such as discounts, margins, commissions and percentages
- Excellent verbal and written communication skills
- Possess organizational skills in a detail-oriented setting
- Excellent interpersonal and customer service skills
- A quick learner with excellent problem-solving skills
- Competitive nature with a sense of urgency in a fast-paced environment
- Team player with ability to multi-task in a results-driven environment
- MS Office skills and related computer knowledge
- Experience using a CRM, such as Salesforce.com, a plus
Our Benefits:
Competitive Benefits | Life / AD&D Insurance | 401(k) with Company Matching | 12 PTO days, 3 sick days, 7 paid holidays
NTG is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, age, veteran status, disability, or any other category protected under applicable law. Our policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.