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Customer Success Associate - Remote

Shift Markets provides enterprise-level technology to clients launching global Crypto Exchanges. The firm’s turnkey package includes a front-end trading platform, back office, order management system and liquidity. Our team serves a global clientele from our New York City headquarters, with a presence in EU and Asia as well. We are offering a valuable opportunity for a qualified candidate in Customer Success.

We are looking for an additional person to join our busy Customer Success team. Members of this team are responsible for training clients to use our trading platform, so being technically inclined is important for this position (no coding required). This is a business to business-based role, not end user support.

If you have a strong interest in crypto exchanges and desire to gain experience in the crypto space, this could be the opportunity you’ve been waiting for.

Responsibilities
• Deliver world-class, personalized service to clients with a diverse array of product needs
• Communicate daily and build relationships with executives and key stakeholders from the client side
• Liaise with the sales, onboarding and support teams to meet client needs
• Project management of client accounts, including coordination with the finance team
• Provide training to clients using our trading platform
• Suggest strategic business improvements to clients
• Actively seek opportunities to upsell new features to customers

Requirements
• Excellent project management skills
• Exceptional communication skills
• Strong relationship manager
• Acute attention to detail
• Enjoys interacting with customers
• Technically inclined
• Coding skills are a bonus

Qualifications
• Bachelor’s degree
• Available to work Monday through Friday, from 6:00pm to 2:00am Eastern time.

This is a full-time, fully remote-based position. Salary ranges from $45,000 to $55,000, depending on experience and location.

Contact
Jennifer Williams
HR Manager
candidates@shiftmarkets.com
(646) 926-7005