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Spanish Immersion Summer Internship

In order to be considered, you must apply using the external application instructions to the market of your choice:
  1. Visit https://jobs.cvshealth.com/page/show/internships
  2. On the tab “Pharmacy Internships”- Click “Search Internships”
  3. On the tab “Student Pharmacy Internships”- Click “Apply for a Pharmacy Internship”
  4. Click Apply, then Click “Grad Year” drop down menu, Select “Spanish Immersion Internship (16)”
  5. Select your First Choice State by clicking on the red requisition name
  6. Review the job description, and click “Apply to Job”


GENERAL SUMMARY:
The Spanish Immersion Internship provides the CVS and non-CVS intern the opportunity to participate in the care of patients with a variety of acute and chronic conditions, focusing on the Hispanic community and utilizing the Spanish language. The application of therapeutic principles as well as documentation, communication skills (including Spanish), and drug information skills are emphasized on a daily basis through interaction with patients and other health care professionals, emphasizing the Hispanic community and related disease states for those patients. This syllabus to be used in conjunction with Experience Rx to fulfill the Interns’ training, in addition to the Spanish/Hispanic experience.

ESSENTIAL FUNCTION:
Customer Service
- Greet each customer in a courteous and professional manner
- Assist all pharmacy and front store customers with their questions and concerns
- Request additional help when needed to maximize customer satisfaction
- Maintain customer/patient confidentiality according to HIPAA and company standards
- Answer telephone timely and with appropriate greeting
Operations
- Comply with all federal and state laws, rules and regulations
- Comply with CVS policy and procedures at all times
- Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
- Communicate and interact with all healthcare professionals to provide optimal care
- Access, input and retrieve information to/from the computer
- Resolve Third Party rejections and complete any manual claim forms
- Maintain prescription prioritization throughout prescription processing
- Process prescriptions
* Including translation of SIG codes, product selection, counting and measuring drugs, capping
and uncapping vials and bottles; labeling of prescriptions
* Perform all prescription pick-up procedures, in adherence of CVS policy and procedures
* Complete Prescription Pick-Up Log, validate customer address
* Make the Offer to Counsel and direct customer to Pharmacist (if necessary)
- Perform all register transactions, in adherence of CVS policy and procedures
* This includes cash, check and charge transactions
* Bag merchandise upon completion of sale
- Answer customer medical questions when appropriate
- Retrieve and file prescriptions appropriately according to State and Federal Law
- Assist Pharmacist with maintaining daily and weekly reports
- Communicate with Field Management and the Customer Support Center regarding any required reporting
- Participate in all required store operational meetings
- Maintain a clean, organized and professional pharmacy department, according to CVS standards
• Stand for extended periods of time
Under Direct Supervision of Pharmacist
- Solicit information on a customers medical history to give appropriate medical advice
- Practice and develop duties performed by pharmacists when applicable and according to law
Inventory Management
- Maintain in-stock by ensuring all inventory management policies and procedures are followed
- Utilize appropriate report(s) to maintain replenishment
- Pull outdated, damaged and recalled merchandise and prepare for return
- Assist with putting away drug orders (except CIIs) as permitted by law

Human Resources
- Support scheduling activities according to the needs of the business and workflow model
- Coordinate/implement the training and development of Pharmacy Support Staff
- Complete all required training and compliance programs within designated timeframe

MARGINAL FUNCTIONS:
- Assist front store operations when needed
- Communicate with field management and corporate any required reporting

DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.