Clinic Administrator II
The Clinic Administrator II is responsible for overall operations of assigned clinics, building a work culture that supports effective working relationships to achieve an efficient clinic workflow & optimal results. Ensures schedule optimization balancing patient needs, resource allocation & staff, provider & patient satisfaction. Responsible for the financial management. Implements strategic initiatives to ensure organization and clinic success. Routinely monitors & takes action to ensure efficient clinic flow while maintaining quality & financial objectives. Conducts performance management activities & assumes responsibility for assigned staff, including indirect reporting relationships. Responsible for compliance with accreditation, regulatory (federal & state) rules & regulations as well as PHC policies & procedures.
- Culture building and relationships. Develops and maintains a culture within assigned clinic consistent with the organizational culture. Builds relationships within assigned clinic to build trust, and patient, provider and employee satisfaction and engagement.
- Scheduling optimization. Monitors and proactively manages provider scheduling to ensure optimal patient access considering available human and physical resources.
- Financial management. Holds primary responsibility for ownership of the financial management of the clinic operations including purchasing, expenses, including personnel management and revenue generation (visits).
- Implements strategic initiatives. Is responsible for implementing strategic initiatives including leading the change management efforts when necessary, informing and educating clinic employees to ensure effective implementation.
- Ensures efficient clinic flow. Responsible for efficient clinic flow ensuring patient and staff satisfaction while maintaining quality and financial objectives.
- Responsible for completion of daily huddles to facilitate effective communication among the team.
- Facilitates performance improvement activities for productivity and quality for front end operations including accurate registration through collection of required patient data, assuring monetary collections & deposits, and improvement of patient health care access through accurate benefit assessments and assignments.
- Ensure compliance with all regulatory requirements related to infection control and safety management, specifically the requirements with OSHA, Joint Commission, EPA, HRSA, CMS, CDC, and other applicable requirements as required by local, state, and federal agencies and accrediting organizations.
- Performance management. Manages assigned personnel including staffing, orientation and training, performance management, and completing competency assessments.
- Compliance and risk management. Responsible for compliance with accreditation, regulatory, federal and state rules and regulations as well as organizational policies and procedures. Coordinates and maintains the environment for assigned facilities, including performance and maintenance of safety check lists.
- Maintains current knowledge of trends and best practices in ambulatory/community health centers and residency programs. Identifies and implements best practices and standards in coordination with management team.
Characteristic Duties of All Primary Health Care Employees
- Provides excellent customer service.
- Works as a team to achieve PHC’s mission.
- Participates in quality improvement and process improvement initiatives.
- Follows PHC’s policies and procedures and reports needed changes.
- Develops and maintains own competence including completion of all assigned training within assigned deadlines.
- Establishes and maintains positive working relationships with team members.
- Maintains a safe working environment and practices safe working habits.
- Protects patients’ rights by maintaining patient confidentiality per HIPAA and the PHC Corporate Compliance Program.
- Participates in cross training.
- Attends department meetings, training programs, and committee meetings as requested.
- Consistently meets assigned work schedule.
- Leads by example, demonstrates PHC’s iCare values in daily work.
- Performs other duties as assigned.
Bachelor’s degree in Business Administration, Public Health, Accounting or related field. Experience and/or demonstrated knowledge of community health center management may be substituted for advanced education with approval of COO and CHRO.
Experience: Two years of supervisory experience.
Knowledge, Skills or Abilities:
- Attention to detail with demonstrated organizational skills.
- Ability to complete projects on time with minimal supervision.
- Proficiency in English language skills
- Ability to communicate effectively in English, including verbally and written
- Basic computer skills including experience with word processing and spreadsheet applications.
Other Job Requirements:
- Able to consistently meet departmental work schedule as designated.
- Must be 18 years of age.
Education: Degree in clinical or health care related field
- Community Health Center experience.
- Medical or Dental clinic management experience
- Grant writing and/or grant management experience
- RN license
- Dental Assistant Registration
Knowledge, Skills & Abilities:
- Bilingual – English/Spanish
- Knowledge or accounts payable and/or cash collection
- Program development skills
- Marketing skills