Purchasing Coordinator - Customer Success Coordinator
Club Colors is a privately held, fast-growing, highly regarded leader in the full-service branding industry, celebrating over 20 years of providing our clients with premium services. We are seeking an impact player and difference maker to join our Client Success Team.
Purchasing Coordinator - Customer Success Coordinator.
Club Colors is a privately held, fast-growing, highly regarded leader in the full-service branding industry, celebrating over 20 years of providing our clients with premium services. We are seeking an impact player and difference maker to join our Client Success Team.
Our Client Success Team is responsible for managing orders from order entry to delivery. You will be responsible for ensuring our promise of premium quality and "Right Time" are met to the Club Colors standard. You will work closely with vendors, account managers, and internal/external production personnel to ensure details of an order are executed accurately, on time, and delivered to the right destination. This role requires you to manage shifting project deadlines to meet client expectations and deliver on Club Colors brand promise of premium service —this an excellent opportunity for someone who has experience in coordinating events, projects, or purchase expediting.
Note: This is not a procurement/buyer position. This is an internally facing Customer Service role.
- Are you a strategic, proactive individual?
- Do you like to work in a fast-paced team environment with shifting priorities and deadlines?
- Are you a customer service expert who has a keen attention to detail and likes to be challenged?
If this sounds like you, we would like to discuss joining our team as a CSR in our Client Success department. We are looking for impact players and difference makers that are focused, proactive, and hardworking—the CSR role values the Club Colors success in partnering with our clients and building long-term business relationships.
Requirements:
- Ability to multi-task during the day by managing quotes, orders, & point of escalation when issues arise.
- Manage and process orders
- Manage time-sensitive orders throughout the order process by communicating with our suppliers and
- account managers on things such as proofing, shipping confirmation, tracking etc.
- Working with suppliers and internal team on order issue resolution when needed.
- Ability to be a good teammate, working closely with the account managers, production teams, and outside vendors.
- Data and order entry
- Open to feedback and ideas while being adaptable to change
- Project management execution and consistent follow up with account team on progress/expectations during team meetings.
Benefits:
- Competitive Pay
- Health Care Plan (Medical, Dental & Vision), Retirement Plan (401k, IRA), Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays), Family Leave (Maternity, Paternity), Short Term & Long Term Disability
- Training & Development
- Free Food, Snacks, and Gear
- Modern Office Environment