IT Help Desk Technician

JSX is more than just our name. Our focus is on providing simple and reliable air travel that reignites the wonder of flying, by bringing joy and inclusion back to hospitality and aviation; Otherwise known as a Joyful, Simple, Xperience. We love our jobs, and we take our journey seriously.

We are simply one team on one journey. Come mark your X.  

The vision of JSX is to provide simple and joyful air travel - reigniting the lost wonder and exhilaration of flying. JSX launched service in April 2016 selling daily flights on 30-seat jets between major West Coast destinations. By coupling the ease, speed, and convenience of the private flying ground experience, with the flight frequency and fares of commercial airlines, JSX has quickly grown in both size & popularity and today, offers over 300 flights between private terminals on the West Coast. In addition to the extreme efficiency and time savings due to the elimination of airport lines and hassles, JSX offers a superior onboard customer experience with complimentary cocktails, snacks, beverages, and business-class legroom at every seat within its beautifully appointed E135s. Headquartered in Dallas, TX, and backed by major investors including JetBlue and Qatar Airways, JSX is poised to significantly expand its fleet and footprint in the coming months and years. We are actively seeking fun, passionate and innovative Crewmembers (the terms we use for all employees – whether they fly or not!) to join us in our quest to change how the world experiences air travel.

The IT Help Desk Technician, will be working in a team and office atmosphere. The candidate must have the experience to support the IT Team in the maintenance of hardware, software, and other systems. They will create and maintain user accounts and install/troubleshoot application and operating system upgrades at the desktop level. They must be able to troubleshoot printers, scanners, and computers issues in the office and occasionally remotely. They will triage help desk requests and prioritize issues. They may research purchase options and report pricing and system options to supervisors. They will help with the documentation of software, deployments, procedures, application installments, and environment configurations.

Benefits include:

Excellent Communication skills, both verbal & written and must be fluent in English. Experience working at an IT support center. Willing to learn, be adaptable and a quick learner. Able to work in a flexible work environment. Have skills working with Microsoft/Windows Azure Directory, Apple IOS/OS and SharePoint. Have some knowledge of the Aviation Industry. 

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

JSX seek to ensure affirmative action in order to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.