Operations and Analytics - Undergrad/MS Corporate Summer Internships
Job Duties and Responsibilities:
At DISH, hard work is rewarded with limitless opportunities. More than your education and previous work experience, we look for individuals who are bright, energetic and ambitious. We believe the critical thinking skills you learn in college can be applied across a variety of business functions, regardless of your major. This is what sets us apart as an employer.
As an intern you will be working full time (40 hours per week) on hands-on field experience and real business projects. You will take an in-depth look at our core business, including one week of customer facing experience and will ultimately present your business findings and recommendations to company leadership.
At DISH, our Ops and Analytics interns work on business-critical projects across our different lines of business - DISH, Sling, and Wireless. Projects require interns to evaluate current practices and create a recommendation for a better strategy. You will get to build your final recommendation! You will use data to draw conclusions and make decisions, and project work could include improving predictive performance indicator accuracies on customer service levels, conducting competitive analysis on product costs, or examining customer churn rates and relative marketing strategies. The possibilities are endless!
Below are some of the business areas that we hire operations and analytics interns into:
All opportunities are located in Denver, CO.
- Alliance Management
The Alliance Management team helps manage DISH’s position and partnerships in the connectivity space by working across the enterprise and across the industry to build and support our partners and their products. These partnerships enable DISH to offer the best broadband available and enables our partners to access and offer our best in class TV service. The Alliance Management team has groups responsible for business development, account management and product management that make all of this possible.
- Customer Experience Operations (CXO)
Customer Experience Operations (CXO) serves as chief advocates for the customer experience, working cross-functionally to identify and create permanent solutions for customer pain points. Our work maps key customer journeys during a subscriber’s lifecycle, drives digital engagement for customers, supports our frontline by developing the training and tools, and focuses on emerging technologies to drive solutions to optimize experiences for both internal and external customers. With CXO you may optimize processes, develop models, perform financial and strategic analyses, or interpret data and customer feedback.
- Customer Retention Marketing Analytics
The Customer Retention department is primarily responsible for driving the strategies to maximize profitability from our customer base. We act as internal consultants to develop strategies for retaining customers, upselling and cross-selling revenue generation, driving product adoption and engagement and ultimately maximizing customer lifetime value. All of our decisions are data driven, and the team has access to large data sets of customer and viewership information. We don’t simply conduct analysis - we are also responsible for formulating recommendations and strategies that are executed throughout the business.
- DISH Business
DISH Business thrives on creating strategic partnerships and working with some of the most exciting companies to connect people to the TV they love. We deliver premium entertainment experiences for companies large and small. From enterprise-level hospitality platforms to instant-on managed WiFi, our teams work to put our product in the hands of people all over the country, however they want it. We work with companies’ existing infrastructure to provide customized solutions and drive demand for our services far into the future.
- In-Home Services (IHS)
The In-Home Services (IHS) team is the face of DISH and OnTech Smart Services to millions of customers nationwide. Our award-winning technician workforce provides best-in-class service, installation, customer education, and home automation solutions. The IHS corporate teams drive key initiatives and support the field's efforts to execute at a high level. These teams are focused on project management, forecasting and analytics, process improvement, supply chain and inventory management, eCommerce optimization, and training and communications.
- Manufacturing and Distribution
This team plays a critical role in ensuring that the millions of set-top boxes and devices across the country uphold DISH standards for performance and innovation and are managed in an environmentally conscious way. You may support the manufacturing operations by improving processes, fixtures and large-scale production layouts. Or you might work in Quality Assurance where you will use cutting-edge tools and advanced statistical sampling to ensure all DISH hardware meets our standards.
- Programming (Content Acquisition)
Our programming teams draw on a variety of communication and networking expertise to connect DISH with partners across the world. They build upon our relationships with collaborators and leads, negotiate high-level contracts and work with content creators to drive creative solutions for our business and brand.
- Supply Chain
Our Global Supply Chain (GSC) responsibilities encompass most activities within the Source to Pay (S2P) end-to-end process. Key areas of focus include goods and services spend management, strategic sourcing, vendor management, contract management, procurement, business intelligence, performance management and International transportation and trade compliance. We collaborate with internal business partners to design, plan, execute, control and manage supply chain activities. The team provides an abundance of opportunity to learn about the many functions of our Global Supply Chain, and how this team helps drive DISH into the future
Skills, Experience and Requirements
Must be currently enrolled in a Bachelor’s degree or Master's degree (non-MBA) program with an expected graduation date between December 2021 and August 2022.
Students who demonstrate DISH’s core attributes of Curiosity, Pride, Adventure, and Winning
All Majors accepted; Popular Areas of Study Include:
Analytics, Business Management, Business Operations, Economics, Finance, Industrial Engineering, Information Systems, Logistics, Mathematics, Statistics, Supply Chain Management
Helpful Skills: Business Development, Change Management, Database and Data Visualization experience (SQL, Tableau, Excel, Python, R), Project Management, Marketing Analytics, Process Improvement, Planning and Forecasting, Relationship Management, Website Design/Management
From versatile health perks to new career opportunities, this role provides all the benefits you need to be successful. Check them out on our careers website.
Successful completion of a pre-employment screen, to include a drug test and criminal background check.