Student Accounts Coordinator
LOCATION: Green Bay Campus
STANDARD HOURS: 37.5 hours per week. Monday-Friday 8:30 a.m. – 4:30 p.m.; One late night per week; Flexibility to work other hours as needed with hours of operation
MINIMUM STARTING RATE OF PAY*: $21.37/hour
*Current benefit eligible employees will be placed within the pay range based on their current rate/range.
Required online application available on website: www.nwtc.edu/jobs
Northeast Wisconsin Technical College is committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry.
The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population
POSITION SUMMARY
This position is responsible for providing clear communication and support to customers, while ensuring the customer has a satisfied experience. The Coordinator must be able to work with confidence, consistent accuracy, and independence. The person in this role will be expected to work with the complexity of the different student financial information systems and a wide range of other business processes. Responsible for leading the development and implementation of financial resources, communication outcomes, and coordination with teams across the campus to evaluate processes for efficiency and continuous improvement.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.
Essential Functions Statement(s)
- Manage all aspects of cashiering operations related to student information system across college wide. Act as liaison to staff by providing peer coaching and subject matter expert guidance to research and troubleshoot the complexity of the different student financial information systems and a wide range of other business processes.
- Collaborate and coordinate with teams across campus to evaluate and streamline cashiering and Student Financial processes for efficiency and continuous improvement to enhance the customer’s experience.
- Lead and facilitate the development and implementation of system set up and upgrades, operational changes, and conducting audits of cash receipting stations.
- Design, organize, and facilitate materials to assist in maintaining an accurate information sharing system campus wide related to cashiering and Student Financials processes.
- Oversee the set up and managing of payment plans at the college in order to provide a variety of payment options to support student success by meeting their educational financial needs.
- Assist with the overall operations of student financial services, paying for college options, billing and receivable, and all activities associated with student and external organizational financial accounts in compliance with federal state regulations and college policies along with standard accounting and financial procedures.
- Schedule, coordinate, and process all Student Finance-related functions, including billing, payment processing, third party funding, refunds, 1098T tuition statements, aging of accounts, etc. to ensure accuracy, timeliness and completeness.
- Provide additional support to Enrollment Services department deemed necessary for student success.
- Complete special projects as needed.
POSITION QUALIFICATIONS
Competency Statement(s)
- Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
- Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
· Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Interpersonal - Ability to get along well with a variety of personalities and individuals.
- Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Problem Solving – Ability to find a solution for or to deal proactively with work related problems.
SKILLS & ABILITIES
Education: Associates Degree in Finance/Business or related
Experience: Two years related experience.
**An equivalent combination of education and work experience may be considered.
Computer Skills
Microsoft Office Suite, specifically Excel, data management system (PeopleSoft preferred).
Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.
NWTC does not discriminate on the basis of age, race, color, disability, sex, gender, sexual orientation, gender identity, national origin or other protected classes. Inquiries regarding the College’s nondiscrimination policies may be directed to the Chief Officer for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu