Business Operations Associate
ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
Welcome students!
Location Available: Evanston
ZS's Business Operations group helps improve and run our clients’ entire system of business processes and operations, thoughtfully designing solutions focused on operationalizing analytics, implementing cutting-edge automaton technologies, and transforming client business processes. Our teams support both project-based and outsourcing solutions for our clients that go beyond streamlining operations and reducing costs to bring domain focused insights, practical innovations, and superior customer experience.
BUSINESS OPERATIONS ASSOCIATE
Business Operations Associates (BOA’s) drive value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results to the clients, answering queries on deliverables and generating focused insights
Responsibilities:
- Understand client business issues, operating business rules, data and standard operating procedures;
- Incorporate process changes in response to evolving business needs;
- Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks;
- Strive for continuous automation of business processes (using RPA, Python, VBA, other appropriate tools etc.) working closely with the aim of decreasing effort, improving quality and value;
- Apply quality assurance best practices;
- Develop strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients;
- Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions;
- Learn and work with supporting analytical tools like Tableau, SQL, SAS, Microsoft Suite, QlikView, R, ETL (AWS, Informatica etc);
- Perform descriptive and diagnostic analytics using advanced mathematical techniques;
- Leverage analytic techniques to use data to provide insights and recommendations to client queries resulting from deliverables or business questions.
Qualifications
We welcome candidates with a range of degrees and backgrounds, though sustained academic success with a significant volume of analytic and quantitative coursework is required. BOA’s commonly possess a bachelor’s or master's degree in Engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics.
In addition to a strong academic record of analytic and quantitative work, successful Business Operations Associates also have broadly applicable consulting skills such as:
- Team orientation and ownership;
- Strong work ethic and personal initiative;
- Structured problem-solving skills;
- Excellent organizational and task management skills;
- Strong quantitative skills;
- Focus on quality and detail orientation;
- Strong verbal & written communication, interpersonal and client management skills;
- Ability to work across global cross-office teams;
- Client service orientation and strong business acumen;
- Process management, improvement focus and willingness to learn cutting edge tool and technology;
- Prior exposure to any programming language or analytical tools like Tableau, SQL, SAS, Microsoft Suite, QlikView, Python, VBA, R etc. is preferred.
ZS is a global consulting firm; fluency in English and the local office language is required.
Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.