Logistics Account Representative
Job Summary: The Account Executive is responsible for on-boarding new customers, growing existing business and managing all operational issues related to an account.
Essential Duties and Responsibilities:
- Develop and complete competitive bid packages, RFP’s, and other reports relating to current and future customers of CRST with strong influence on competitive pricing and margin requirements.
- Prospect for leads to build a pipeline, including heavy cold-calling.
- Manage accounts to retain excisting relationships.
- Develop relationships and grow revenues and margins with existing and new CRST customers.
- Settle disputes regarding customer and carrier pay issues.
- Communicate daily with all customers and Logistics personnel concerning daily operations, billing, claims and all other project issues.
- Serve as primary negotiator/decision maker for CRST Logistics in regards to freight capacity commitments.
- Work in concert with Outside Sales to on board new business and grow existing business.
- Employee required to be available and execute issue resolution 24 hrs a day, 7 days a week.
- Conflict management by resolving customer and/or carrier service and pricing discrepancies.
- Prospect new customers = negotiating spot market rates and developing them into long term customers.
- Understand customers shipping needs, quoting and negotiating rates with both the customer and carriers in order to find most efficient and profitable shipping option, order tracking and on-time delivery confirmation.