Systems Administrator - Intern
JOB SUMMARY
The Intern - System Administrator’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give remote support assistance at the desktop and server level.
PRIMARY RESPONSIBILITIES
- Field incoming service requests from end users via e-mail and customer ticket submission in a courteous manner
- Build rapport and elicit problem details from customers
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
- Record, track, and document the customer service request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Apply diagnostic utilities to aid in troubleshooting
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Identify and learn appropriate software and hardware used and supported by the organization
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Test fixes to ensure problem has been adequately resolved
- Perform post-resolution follow-ups to help requests
- Develop help sheets and frequently asked questions lists for end users
- Performs other duties as assigned
MINIMUM REQUIRED EDUCATION & EXPERIENCE
- Must be in second year of an information technology program
PREFERRED EDUCATION & EXPERIENCE
- Experience with desktop and knowledge of server operating systems, including Windows 7/8/10, Server 2008-2016, Microsoft Office
ADDITIONAL ELIGIBILITY QUALIFICATIONS
- Knowledge of basic computer hardware, including PC’s, printers, laptops, servers
- Exceptional written and oral communication skills
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Ability to absorb and retain information quickly
- Ability to present ideas in user-friendly language
- Highly self-motivated and directed
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation
- Experience working in a team-oriented, collaborative environment
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.
While performing the duties of this job, the employee is regularly required to sit, have repetitive movement (fine motor like typing, writing, keyboarding, filing), talk and/or hear. The employee is occasionally required to walk, stand and twist/turn.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
COMPANY BENEFITS
Locknet Managed IT Services offers a competitive compensation and benefits package. Benefits for full-time EO Johnson employees include:
- Competitive Compensation
- Vacation and Sick Days
- Parental Leave
- Group Medical, Dental, Vision and Life
- 401(K) plan with a 50% match up to your first 6%
- Discretionary 401(K) Profit Sharing Plan
- Company paid Short and Long Term Disability Coverage
- Paid Holidays
HOW TO APPLY
Locknet Managed IT Services has an online employment application. In order to complete it, you need to apply for a specific position. All open positions can be found on our website at www.locknetmanagedIT.com.
If this is the first time you have applied for a position with Locknet Managed IT Services, you will be asked to register. Returning applicants will only need to provide their email address and password.
ABOUT LOCKNET MANAGED IT SERVICES, AN EO JOHNSON COMPANY
Locknet Managed IT Services, an EO Johnson Company, is a top managed service provider (MSP) in the nation. With clients and offices throughout Minnesota, Wisconsin and Iowa, Locknet has supported technology strategies for companies for more than 30 years. Locknet’s world-class team is dedicated to making your network safe by providing a range of managed security and network management services, including technology assessments, firewall management, patching, desktop and server support, private-cloud backup and much more. Locknet is UCS/SOC 2 Type 2 Certified, ensuring the highest level of trust and peace of mind for their clients. Read more at www.locknetmanagedIT.com.
EQUAL EMPLOYMENT OPPORTUNITY
Locknet Managed IT Services, an EO Johnson Company is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.