Accounting Software Specialist
Love Accounting, but not looking forward to tax season? Some people love Accounting and some people love helping customers. Our team loves doing both. The work requires analytics, problem-solving, troubleshooting, and working closely with teammates. We are searching for inquisitive people who love a challenge, yet appreciate a healthy work-life balance.
RESPONSIBILITIES AND DUTIES:
- Provide excellent support for DMSi's ERP software application, Agility.
- Responsible for researching and troubleshooting Accounting based questions/issues.
- Define problems, analyze issues, identify the root cause, and document Customer resolutions.
- Ensure a positive relationship and communication plan with Customers and Users.
- Add documentation related to Case resolution to the Knowledge Base
- Assist in identifying and implementing improvements in Customer support and communication.
- Assist other DMSi personnel in researching, testing, or handling Cases
- Participates in teams, workgroups, or value-added areas like Line of Business teams.
- Attend/assist with training for internal personnel or customers/prospects.
- Assist with internal projects such as improvement initiatives.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Customer-focused approach to problem identification and resolution.
- Strong Accounting background
- Knowledge of Balance Sheets, Income Statements & General Ledger
- Strong written and verbal communication skills for training, emails, instructions, presentations, etc.
- Good analytical, logical, research and problem-solving skills.
- Ability to positively interact with all levels of the company and with others outside the company.
- Ability to maintain a high degree of professionalism and confidentiality.
- Ability to adhere to organizational policies and procedures.
- Desire to work in a collaborative, team environment.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
Normal office environment with the use of computers and telephone systems; no unusual physical demands.
EDUCATION AND EXPERIENCE:
College degree in Business, Accounting, Finance, or other related fields or equivalent work experience.