About this Job
As an employee benefits service trainee, you will complete a 4-month training program which includes a combination of structured classroom and on-the-job learning with a focus on building an understanding of the employee benefits industry, MetLife’s group benefits, operating systems, and client servicing skills. Upon successful completion of the program you will deploy into a client services analyst position providing administrative and client service to MetLife group insurance customers. You will work with the full account team to manage customer relationships and satisfaction.
Key Responsibilities:
· Complete and participate in all required MetLife learning and training – including successful completion of the Service Academy Program
· Work effectively with a seasoned service professional who serves as a mentor in educating the trainee to the various products, platforms and services offered by MetLife. This will involve meetings with the mentor and his/her customers
· Develop an understanding of the Group Benefits products and services.
· Build service competencies – including communication, customer service, project management and relationship building skills
· Support the service team by learning MetLife’s systems and processes in order to support an assigned block of customers – includes partnering with internal partners and external customers to deliver on customer needs, assisting with problem solving, and executing on the end-to-end customer experience.
· Participate in client audits and strategic planning process
· Generate reports to track/report activities, identify trends, progress, and strategies
· Perform other related duties as assigned or required
Essential Business Experience and Technical Skills:
· Excellent Interpersonal skills, customer service skills, verbal and written communication skills, presentation skills, sound business judgment, computer skills, ability to lead and influence
· Relationship building skills, ability to quickly develop rapport, earn trust and put our customers at the center of all we do.
· Strong project management skills including problem solving, time management, attention to detail, analytical thinking and decisiveness
· Proficiency with Microsoft Excel and PowerPoint
· Ability to work autonomously and manage time efficiently in order to meet client deadlines
· Self-motivated to learn more about the business and is proactive in personal development
· Displays adaptability and resiliency
· 0-3 years of related work experience
· Bachelor’s degree preferred or equivalent experience