Lead Student Supervisor, Wild Rose Gift Shop
About This Job:
Working directly with the Retail Manager for Volunteer Services at the University of Iowa Hospitals & Clinics (UIHC), the Lead Student Supervisors provide operational, customer service, and managerial support at both the Wild Rose Gifts and Kaleidoscope Gift Shop locations. A Lead Student Supervisor is responsible for assisting in coordinating and supervising the student sales staff and volunteers, while actively participating in inventory management, superior customer service, and providing a clean and welcoming environment to our customers. As part of one of the leading healthcare systems in Iowa, this position plays a vital role in in helping to support the patient and family experience.
Job duties include:
Leadership/Mentoring
- Supports positive staff relationships with all departments, management, sales associates, and volunteers.
- Upholds the objectives, policy and procedures and tasks given to them by management.
- Ability to delegate and ensure tasks get completed in a timely manner by utilizing and maximizing employee productivity.
- Assists in supervising the student sales associates and volunteers during assigned shifts.
- Assist in the training and developing of the student sales associates and volunteers.
- Provide operational support and guidance to the student sales associates and volunteers.
- Ensure team follows standard operating procedures for all operational and customer service functions.
Operational Management
- Responsible for the handling of cash, receipts, gift cards, checks and other pertinent daily business transactions, including the opening and closing of store locations.
- Ability to work seamlessly in any location, any shift, and at special events.
- Responsible for protecting the assets and security of the store.
- Assist in developing or updating standard operating procedures for all business operational activities.
- Assist departmental and area supervisory personnel during peak business periods or assumes duties in the event of their absence.
- Functions as a store liaison with UIHC weekend/night personnel in the event of an emergency, or when requiring maintenance or custodial assistance.
Rate of Pay:
- $13.50/hour starting hourly wage, with potential for increases based on job performance and longevity.
Work Schedule:
- Must be available to work a minimum of 12 hours per week
- Shifts available Monday thru Friday, 7am to 8pm, Saturday and Sunday, 9:30am to 6:30pm.
- Availability during academic breaks preferred.
- Availability during some nights and weekends preferred.
- Two semester commitment preferred.
Work Location:
Wild Rose Gift Shop and Kaleidoscope Gift Shop
University of Iowa Hospitals & Clinics and Stead Family Children's Hospital
200 Hawkins Drive
Iowa City, IA 52242
Qualifications:
- Customer service experience required.
- Retail experience required.
- Staff supervisory experience, or demonstrated aptitude for supervision.
- Availability during academic breaks preferred.
- Availability during some nights and weekends preferred.
- Two semester commitment preferred.
- Ability to multitask, delegate and follow direction.
- Self-reliance to exercise the independent judgment necessary to function autonomously (without immediate supervision).
- Ability to work efficiently, effectively, and considerately with other managers.
- Business casual dress, with UIHC Professional Appearance standards.
- Must be a UI registered student with no record of any student misconduct – disciplinary or academic
Applicant credentials are subject to verification:
Background checks (criminal history, child/dependent adult sexual abuse) will be conducted on final candidates for all positions in UI Hospitals & Clinics.
Because this is a patient care environment, all new student employees must complete a pre-employment health screening and 2 tuberculin (TB) skin tests in the University Employee Health Clinic.
What you will learn:
You can expect to learn skills such as human resource management, time management, conflict resolution, balancing priorities, managing finances, interpersonal communication, customer service excellence, teamwork, and effective strategies for working with people from diverse backgrounds. Although your job at UIHC may not be directly related to your future profession, the skills you learn here will help you in your chosen career path and give you valuable work experience to strengthen your resume.