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Credit and Collections Specialist (Massachusetts)

Looking to hire and begin training now in Woburn, Mass.


General Overview:


Working as a member of the Finance team you will be responsible for collection

and reconciliation of large retail customer, including resolution and/or collection

of customer claims and discrepancies (chargebacks). Also responsible for

collection of a significant number of small to medium-sized companies.


Specific Responsibilities:

  • Collect and Reconcile major retail accounts, including resolution of customer claims/chargebacks
  • Collect and Reconcile large number of small & mid-sized accounts, including year-end sell-thru data and returns
  • Research, resolve and collect customer claims/chargebacks in conjunction with customer service
  • Make credit hold decisions three times per day; take all appropriate actions to obtain payments, ship orders on time, and/or to minimize bad debt, while maintaining a productive and mutually satisfactory relationship with the customer.
  • Work with customer service and operations to insure timely processing of credit memos and returns and other customer requirements

Other Responsibilities:

  • Perform cash application and A/R adjustments in a back-up role during other periods or absences, or as assigned.
  • Perform various regular department tasks as assigned, including but notlimited to month-end close, audits, and reporting.

Requirements:

  • experience in a credit and collections role preferred
  • Claim/chargeback resolution with large retail industry accounts required.
  • Qualified candidates should be able to demonstrate knowledge of claim/chargeback resolution and prevention, and be able to demonstrate knowledge of different collection techniques that can be used to collect from small, medium, and large companies.
  • High working proficiency with Microsoft Excel is required
  • Must be proficient with Word and Microsoft Office suite
  • Knowledgeable with of Salesforce preferred, but not required.
  • Bachelor’s degree preferred.