Business Systems Analyst
Job Description
Type: Salesforce Administrator/Business Analyst
Start Date: Immediate
Salary: Based on experience and technical acumen
Comprehensive Finance, Inc., (CFI) is a financial technology company that specializes in the research and development of innovative payment solutions that expand access to patient care while enhancing revenue to the providers. In our Salesforce Administrator/Business Analyst role, we are looking for someone who is a fast learner, team player and excellent communicator with experience in Salesforce Administration and project management domains. This is an extraordinary opportunity for someone who is looking to join a great company culture in a business that is driven by purpose.
Responsibilities:
- Be the subject matter expert on all existing processes and systems related to Salesforce
- Work with stakeholders across departments to drive ongoing optimization of our Salesforce instance by responding to issues, developing processes based on best practices and implementing automation to increase efficiency using Agile methodologies such as Scrum and Kanban
- Responsible for system exceptions and data integrity
- Document and maintain detailed functional specifications
- Develop user stories and to-be process flows to support the development of Salesforce solutions
- Create and manage complex workflow rules, data validation, process flows and system triggers
- Create custom fields, views, reports, and dashboards
- Import and export data using Dataloader as it relates to various applications and tasks
- Set-up, configuration and maintenance of Users
- Manage upgrade releases and ensure product functionality is not impacted
- Act as liaison to other internal and external teams to facilitate CRM integration with other systems
- Build and maintain documentation of key project artifacts, processes, system functionality and tools
- Develop and execute test plans, test scenarios, and test scripts
- Gather necessary approvals to migrate changes to the production environment
Required:
- 4-year College Degree (Computer Science or Business-related degree preferred)
- Salesforce Administrator Certification preferred
- 1+ years of Salesforce Administration experience preferred
- Excellent written and oral communication
- Ability to establish and maintain focus including solid time management skills
- Able to work independently with little guidance or with a team
- Self-motivated and driven to exceed customer and project goals, while contributing to a successful team and dealing with a wide variety of competing demands