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Customer Service Representative

Description:

This person contributes to client providing support to entire Direct Selling Team, field partners and handing service/delivery issues across all client. They will also be responsible for handling Foodservice Distributors, Vend Distributors, Vend Operators and Specialty Accounts, establishing and maintaining Gold Standard business relationships.

• Process orders via Electronic Data Interchange, phone, efax and email with a focus on Keying Accuracy, Load Optimization and Upselling.
• Scheduling dock times and understanding pallet configurations
• Account Management: Maintain customer database, daily call list execution, maintain active customer communication of order status, order revisions, product availability, backorders, delivery schedules, holiday schedules, special incentives.
• Use issue resolution follow-up to handle a wide variety of questions, and customer service needs with seamless coordination and communication.
• Demonstrate motivation, team work and strong interpersonal skills to ensure 100% team alignment and coverage of all shared processes.

Specific Skills and/or Previous Experience Required:

• High school or GED required
• 2 years of previous sales, logistics or customer service experience
• Strong communication, problem solving and process improvement skills
• Proficient computer skills (Excel, Word, Outlook)
• Ability to work effectively with minimal direction
• Willingness to work flexible hours (7AM – 7PM)
• Strong sales skills with ability to find new approaches to selling
• Quick rapport builder
• Excellent follow-up skills