AIM an innovative not-for-profit organization provides a variety of services in the community to build, connect, and inspire the Tech community. The culture at AIM is one of its best assets. It is a supportive, fun, and innovative environment with a passion to assist businesses and economic development everywhere we go. Our people are what distinguish us in every community we do business. We’re always questioning, always learning. If you’re a challenge seeker, a problem-solver, an idea igniter…we’re looking for you.
A successful candidate is a multi-faceted person who will perform a wide range of operational activities across the organization to build an engaged workforce and positive, productive environment for employees. The Operations Manager will coordinate between teams and consultants in the areas of general operations, accounting, people services (HR), building operations, and administration. The position will work to teach, reinforce, create and adapt policy and process to help the team successfully deliver the mission of growing a strong and diverse tech community.
The individual must be an operations generalist with the ability to serve as a reliable conduit for communication between all levels of the organization and demonstrate an ability to organize and work with data. This position requires a close working relationship with all managers and employees and reports directly to the Vice President of Operations.
Essential Job Functions and Duties, Including but Not Limited To:
Manage the contracts and act as the liaison with a variety of consultants in the above mentioned areas.
Advise senior leadership on best practices for performance issues, responding to team member and community concerns, compliance, policy, and compliance.
Review and revise policies to better address the needs of the organization and employees to include: designing, developing, implementing, cascading, and evaluating onboarding materials, training processes, employee recognition program, growth & development plans, bench strength, and succession planning, performance improvement plans.
Manage the talent acquisition process and help screen candidates
Coordinate and oversee employee onboarding and offboarding steps and procedures including orientation.
Ensure appropriate policies and procedures are in place to meet all legal obligations (company, local, state, and federal), minimize organizational risk, and provide a safe and secure work environment for employees.
Serve as a link between management and employees in resolving employee questions, focusing on fostering a culture of diversity and inclusion across the organization.
Provides Employee Relations leadership to ensure a proactive focus is given to empower employees and managers. Ensures relationships between the business and its people are healthy, open, and collaborative through appropriate communication strategies and management behavior.
Ability to influence, lead change, and role model positive behaviors that drive business performance.
Collaborates in formulating and implementing department goals, policies, and procedures to ensure effective delivery of operational support to the organization.
Continuous improvement and automation of processes through use of the company ERP and other HRIS solutions. Ensure proper documentation and data standards are met.
Interface with the accounting consultant to ensure smooth operation.
Assist with the management of the board of director meetings.
Interfaces with the building manager to approve expenditures and new tenants.
Oversee an employee benefits review and hiring of all benefits vendors. Ensure the organization is properly insured.
Responsible for HR Budget, including benefits, immigration fees, wellness, and all other accounts that fall under the HR budget alongside the VP of Operations
Systems - update all AIM employee-related systems to include employee records, job descriptions, compensation, employee tracking and compensation - historical, current and future budgeting.
Oversee the updating of process documentation each year and monitor that processes are being followed.
Responsible for creating and tracking operations budgets.
Experience, Education, and Skills:
Bachelor’s Degree in relevant field and 3 years of relevant experience or an equivalent combination.
The candidate should have a minimum of (2) two years’ progressive operations, human resources and/or accounting experience, preferably with a non profit or small organization that required the individual to work independently on a variety of tasks.
Broad knowledge of human resource process administration and applicable government laws and regulations.
Demonstrated excellence in project management, communication, influencing, and interpersonal skills.
A great communicator who is an advocate/driver for employees at every level of the organization, with the ability to influence, lead change, and be a role model for positive behavior.
An optimistic, solutions-oriented, accountable leadership style balanced with a practical approach is critical.
Natural leadership skills with a high capacity for managing and prioritizing multiple projects simultaneously, influencing and gaining credibility with all levels of employees, management, and contractors.
Strong interpersonal and customer service skills, business acumen, organizational savvy, and have sensitivity to dealing with confidential information.
Strong PC skills- especially with Excel, CRMs, and presentation software. Accounting software or Netsuite is a plus.
Self-starter who is flexible and able to adapt to fast-paced culture and changing priorities.
