GeoComm’s mission is to help save lives and protect property by providing essential innovative, location-based solutions to public safety professional across the United States.  GeoComm is seeking an intern that will contribute to the mission by providing marketing support.  This is a paid internship, and the intern will generally work 10 to 20 hours per week for 10 to 12 weeks.

·         Become a student of GeoComm’s business.

·         Create cases from incoming support communications (phone calls, emails) and ask leading questions to help prioritize cases for the Technical Support Analysts.

·         Conduct follow up calls to provide customers with status updates on open issues or follow ups on case resolutions to ensure customer satisfaction.

·         Work with Technical Support staff to learn features and functionality of current products to answer customer questions and resolve level 1 support questions or minor issues.

·         Software upgrades or installations

·         Good analytical skills

·         Strong customer service and interpersonal skills

·         Excellent written and verbal communication skills

·         Understanding of networking, cloud computing and Windows/Linux operating systems are a plus

·         High level of trustworthiness – must keep information confidential

·         Current enrollment at an accredited college/university working towards a degree in computer science, information systems, GIS, or related field.

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Departments:    Client Services, Technical Support

Manager:             Technical Support Manager