Information Technology Technician
The U.S. Court of Appeals for the 7th Circuit is seeking applicants for a full time Information Technology Technician. The incumbent is part of the information technology team that performs end user support activities. The Information Technology Technician provides help desk support for end users, provides technical support in installing and configuring computer hardware and software programs, and performs routine troubleshooting. The incumbent must be able to travel to other circuit locations.
Representative Duties:
• Respond to help desk calls and e-mails, log computer problems, and assist with routine problems; problems that are not quickly resolved are escalated to the next level. Assist with web access. Provide information and assistance to users on applications such as word processing and data entry. Assist with creating user
accounts and providing end user training.
• Create and run reports. Install or assist in the installation of upgrades or new or revised off-the-shelf/desktop releases. Set up, configure, install, and document hardware and software.
• Provide support for mobile computing devices and remote access. Confirm that back-ups are run. Perform inventory control duties. Perform basic system support for telephone systems.
• Provide cabling support.
Minimum Qualifications:
To qualify for the position, candidates must have a Bachelor’s Degree from an accredited college or university.
Desired Qualifications:
• General knowledge of hardware and software programs.
• Familiarity with a variety of technologies such as telephone and wireless systems, routine hardware maintenance and electronic devices, audio visual services and equipment.