Human Resources Consultant, Employee Relations Investigator
The Human Resources Department works to position the City of Austin as an employer of choice through balanced, efficient and collaborative strategic partnerships. We support and develop a high performing and diverse workforce that fosters a healthy, safe, respectful and productive work environment for employees and their families, City departments and the community.
Position Overview:
The positions primary task will be conducting employee relations investigations related to allegations of workplace policy violations. As a lead investigator, the position will be expected to carry a full investigation caseload. We are seeking applicants that have strong lead experience conducting workplace investigations. This position will identify investigation scope, sources and investigative actions. Will plan, schedule and conduct effective interviews of complainants, respondents and witnesses. This position will also be responsible for employee relations training as it relates to new employee orientation and other standardized training programs and initiatives.
- Carry a full investigation caseload as a lead investigator.
- Identify investigation scope, sources, and investigative actions.
- Plan, schedule, and conduct effective interviews of complainants, respondents, and witnesses.
- Gather and review relevant evidence and records.
- Analyze information collected from witnesses and evidence and reach timely and unbiased conclusions and findings.
- Create professional, well-drafted investigation records, including investigation plans and investigation reports within procedural guidelines.
- Demonstrated ability to learn and fairly apply company policy, internal HR procedures, investigation procedures, and regulatory guidelines.
- Prepare and maintain accurate logs, complete reports and other documentation relating to investigations. Maintain confidentiality and organization of files of investigations conducted and information received.
Travel:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
When completing the City of Austin employment application:
- Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
- A detailed, complete City of Austin application is required for the position to help us better evaluate your qualifications. For each of your positions, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position, including your supervisory and/or leadership experience if applicable. This is the criteria that will be used to select candidates for interview, and the starting salary will be based on overall relevant experience.
- Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application.
- Please note that your resume will not substitute for a complete employment application. Statements such as “see resume” will not be accepted.
If you are selected to interview:
- Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference
- If you are identified as a top candidate, verification of your education, to include High School graduation or GED, undergraduate and/or graduate degrees, will be required.
Additional Information:
- An assessment maybe administered.
Pay Range $29.69 – $38.59
Hours Monday – Friday, 8:00 – 5:00 pm. Hours may vary due to operational needs.
About the Candidate:
- Experience creating professional, well-drafted investigations records, including investigation plans and reports.
- Demonstrated experience to quickly learn and apply company policy, internal HR and investigation procedures, and regulatory guidelines.
- Training or certification in mediation and/or alternate dispute resolution techniques.
- Training or certification related to Labor and Employment Law.
- Experience responding to EEOC charges.
- PHR or SPHR Certification.
- Ability to travel to more than one work location.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Plans, designs, develop, implements, and evaluate major human resources programs within the area of specialization for city wide use.
- Provides advice and counsel to management and other employee groups on a broad range of human resources issues and decisions within the area of specialization.
- Identifies, analyze, and recommends solutions for various human resources problems within the area of specialization, monitoring implementation of agreed upon actions until the problem has been resolved.
- Advise and influence management in making sound human resources related decisions within the area of specialization.
- Analyze morale indicators and other personnel measurements such as but not limited to surveys, turnover, and grievances, and present recommendations within the area of specialization for corrective action programs.
- Ensures compliance with federal and state laws, including reporting requirements.
- Conducts training to departments in changes in policies, personnel procedures and classification programs.
- Observes, interviews, and survey employees and conduct group meetings to collect job, organizational, and occupational information.
Responsibilities- Supervision and/or Leadership Exercised:
Provide leadership for groups including other professionals and support staff in the area of specialization.
May manage entire program or programs.
Periodically act as a team leader to special task forces or teams.
Provide direction and/or guidance to less experienced human resources personnel.
Provide training to managers and others on human resources issues.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of assigned human resources areas.
- Knowledge of Federal, State, and Local laws and ordinances governing personnel activities.
- Knowledge of city practice, policy and procedures.
- Skill in oral and written communication.
- Skill in planning and organizing.
- Skill in data analysis and problem solving.
- Skill in using computers, related software and large databases.
- Skill in handling multiple tasks and prioritizing.
- Ability to handle hostility, conflict, and uncertain situations.
- Ability to mentor and train.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to develop and maintain current knowledge in the assigned Human Resources areas.
- Ability to establish and maintain good relationships with other city employees and the public.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.