Receptionist - Academic Advising Center
Academic Advising Center
Work Study - Front Desk Receptionist
Position Overview
The Academic Advising Center strives to promote student success through excellent developmental academic advising focused on student learning and engagement. For that purpose, the goal of the front office receptionist is to promote and provide a warm, welcoming and friendly reception for our students, faculty, staff and parents. Assure each request or question is satisfactorily met. Facilitate students meeting with their advisors in a timely manner. Receptionists are expected to maintain a professional demeanor as representatives of the directors, advisors and staff in the center.
Functions & Tasks:
- Greet students, faculty, staff and visitors with a smile and salutation; i.e., “good morning”
- Answer the telephone promptly and address the caller’s request. If needed, direct the caller to the appropriate office on campus, providing a contact person and telephone number, and remain on the line to introduce the caller to the transferred office.
- Direct students who are signed in for advising appointments to their advisor’s office when advisor is ready.
- Assist students with making advising appointments using the online scheduler over the telephone or in person at the Pomerantz Center office. An appointment reminder card can be offered if the appointment is made in person.
- Contact students to reschedule appointments if the advisor is unable to see their students as scheduled, making every effort to assure that the student’s deadlines are met.
- Follow opening and/or closing procedures for the Academic Advising Center offices according to scheduled shift when appropriate.
- Assist with projects as directed
Qualifications:
- Friendly – Outgoing in working with people
- Demonstrate good judgment and decision making capabilities
- Ability to handle confidential information
- Desire to provide excellent service to students, faculty, staff and visitors
- Demonstrates confidence and tact in working with the public
- Ability to relate to and work with students with various learning styles and needs
- Understand, appreciate and respect diverse populations
- Computer knowledge and experience; Outlook and Excel experience desirable
Expected schedule:
7-12 hours per week on average