You are viewing a preview of this job. Log in or register to view more details about this job.

Accounting Analyst

Accounting Analyst- Customer Success
 
Backstop Solutions Group is seeking a dynamic Accounting Analyst to join our Customer Success Team within our Institutional Investor Accounting practice.
Backstop builds and supports a suite of software applications for the Institutional Investment industry including a leading Fund and Partnership Accounting Platform. You will be in our Iowa, Chicago or New York office and your work will include new customer implementations and ongoing customer-care initiatives. You will be faced with new challenges daily and will exercise exceptional problem solving and data analysis skills coupled with an understanding of fund and partnership accounting. You will interact with customers and will represent Backstop Solutions Group professionally and treat all customers as valued partners. This role is ideal for a team-player with an outgoing client-centric personality, a solid understanding of accounting principles, and a curiosity to learn industry specific software and investment management practices.

Position Details:
- Become proficient in the Backstop Accounting product and develop a good understanding of other Backstop products.
- Drive Customer Care initiative through to resolution.
- Understand how customers use the product and find ways for them to use it more effectively.
- Thoroughly analyze and document bugs or enhancements.
- Provide friendly, personalized interactions with customers.
- Serve as the voice of the customer to prioritize feature requests and platform improvements.
- Take direction from Customer Success Managers and execute project work within parameters of defined projects.
- Be aware of support metrics and strive to meet team goals.
 
The Ideal Candidate Will Be/Have:
- Bachelor’s degree in Accounting or equivalent experience
- Good communication and interpersonal skills
- Ability to understand technical concepts and problem solve
 
Bonus Points:
- Familiarity with technologies like APIs
- Familiarity with Institutional Investment Fund Accounting & related systems
- Familiarity with writing functional requirements
- Familiarity with UAT
- Familiarity with MS SQL Server Management Studio and SQL statements
 
Perks & Benefits:
- Competitive salaries, & 401(k) plan
- Medical, dental, vision & life insurance
- Commuter benefits and pet Insurance
- Unlimited PTO and great work/life balance