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International Language Program Intern Spring 2022 (Remote)

Internship Description:
Dive into the Iowa International Center's interpretation and translation services with our International Language Programs internship! We have 120 interpreters and translators fluent in over 60 languages and dialects, and we need YOU to help maximize the reach of these services. Connect interpreters and document translators to limited English proficient (LEP) Iowans to ensure that they receive essential care, training and services at medical clinics, government agencies, schools, non-profit organizations, and other businesses.

If you are intrigued by the opportunity to gain "first-hand" knowledge of how this type of business is run and how internationally/inter-culturally-focused non-profit organizations operate in a city like Des Moines, this is for you. Students pursing degrees in business, marketing, management, information technology, international relations, political science, foreign language and/or finance would excel in this position. Interns will also work closely with Iowa's immigrant and refugee communities. Gain experience in a fun work environment and apply today!
 
Benefits & Opportunities
· Gain real-world work experience and develop/enhance skills in the areas of customer service, marketing, project management, research, human resources, problem solving and interpersonal communication
· Increase knowledge and appreciation of other countries and cultures
· Receive academic credit (pending your advisor’s approval and your academic status)
 
Responsibilities:
· Coordinate schedules for onsite interpretation requests through client and interpreter interactions via phone and e-mail
· Input and maintain critical client and vendor files within Salesforce
· Prepare new client and outreach materials for marketing initiatives and new client accounts
· Manage small translation projects from generating an initial client quote to project fulfillment
· Research trends and new opportunities for growth as needed
· Assist in interpreter/translator recruitment efforts by contacting community groups and universities
· Organize and promote interpretation and translation training or networking events should events be held during the internship
 
Qualifications:
· College student or recent graduate seeking professional experience and/or academic internship credit
· Background in any of the following (but not limited to): business, marketing, management, international relations, political science, foreign language and finance
· Excellent verbal and written communication skills, including strong interpersonal skills
· Ability to be self-directed and work independently while also working as part of a team
· Ability to handle multiple tasks, set priorities and deadlines, and maintain accurate records
· Problem solving skills, including the ability to resolve conflicts and recommend an appropriate course of action
· Proficiency with Google applications (Gmail, Sheets, and Calendar required)
· Knowledge of Salesforce is a plus
· Cross-cultural living experience and/or knowledge of a foreign language preferred. Note: you will not be doing any interpretation/translation yourself for any languages other than English that you may speak, but rather learning more about the interpretation/translation profession as well as how small businesses operate.