Social Media Response Analyst
Interactive Brokers Group is seeking a Social Media Engagement Specialist to work in a fast paced, dynamic, and demanding environment. The ideal candidate will be expected to review and respond to inquiries on all social media channels. The candidate’s focus will also be to improve the firm’s image and reputation on social media.
Responsibilities
- Monitor social media channels
- Interact with users and respond to social media messages, inquiries and comments
- Liaison with other groups within the firm to solve complex issues
- Gather feedback from clients to improve operations and functionality shortcomings
- Review analytics and create reports on key metrics
Qualifications, Skills & Attributes
- Bachelor's degree in Finance, Economics or Marketing
- Understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed income
- Strong verbal and written communication skills
- Problem solver, attention to details, fast learner, and team player
- Analytical, self-motivated and directed
- Proficient experience using Microsoft Office suite products
- Registrations: FINRA Series 7, 63 or ability to obtain licenses
Company Benefits & Perks
- Competitive salary, annual performance-based bonus and stock grant
- Retirement plan 401(k) with competitive company match
- Excellent health and welfare benefits including medical, dental, and vision benefits
- Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP)
- Paid time off and a generous parental leave policy
- Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
- Modern offices with sit/stand desks and multi-monitor setups