Telecommunicator

 

McLean County 911 Communications Center, Bloomington, Illinois is seeking applications for the position of 911 Telecommunicator. This is a full-time position with a 40-hour work week. Shift work is required and includes holidays and weekends. This position has a starting pay of $19.73/hour with a shift differential for 2nd & 3rd shifts.

Position Summary:

Operate communication equipment to receive incoming calls for assistance. Dispatch appropriate personnel and equipment to the scene of emergency and non-emergency situations by performing the following duties; receive complaints from public concerning police, fire and medical emergencies and non-emergency requests via telephone (911 and seven digit lines), radio and other communications devices; insure that proper personnel and equipment are sent in response to a call for assistance or service; receive and disseminate all required and needed information between the caller, the field units and other agencies in order to provide prompt and appropriate assistance as required and/or requested.

• Provide assistance to citizens and agencies consistent with the general good.

• Follow policies, procedures, directives and orders.

• Handle multiple tasks in a timely and accurate manner.

• Operate telephone, radio equipment & various computer systems.

• Interact with the public & user agencies

• Provide pre-arrival medical instructions, utilizing Emergency Medical Dispatch.

• Maintain activity logs, codes, warrants & other files for entry into the appropriate systems.

• Utilize all resources necessary to discharge the duties & responsibilities of the agency.

• Assist in the training of newly hired personnel.

• All other duties and responsibilities that may be assigned.

• Experience is preferred, but not required

• High school diploma or GED

• 40 wpm typing

• Pass a background investigation

• Valid Illinois Driver’s License

• CPR/First Aid Certification *

• Emergency Medical Dispatch Certification *

• Emergency Fire Dispatch Certification*

• LEADS Certification *

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.

• Ability to write reports and correspondence

• Ability to effectively receive, present and respond to information and questions from supervisors, public safety agencies, other governmental agencies, and the general public

• Ability to perform common sense understanding to carry out instructions furnished in written, oral or diagram form

• Ability to deal with problems involving several concrete variables in standardized situations

• Ability to handle multiple, complex tasks and complete them in a timely and accurate manner

All items above marked with *, may be earned after hire, but must be obtained to maintain employment and/or advancement.

For more information contact the center at 309-663-9911 or email Metcom Supervisor Kristy Gilbert at kristy.gilbert@mcleancountyil.gov

 

McLean County is the largest county by land area in the state of Illinois with a population of over 172,000. McLean County Government is a fast-moving and dynamic workplace established to locally administer Illinois State laws and serve the community in a variety of ways throughout our multitude of departments. With a $97 million operating budget, over 800 employees, and an Aa1 Bond Rating, McLean County Government is positioned to maintain and expand its reputation for excellence in local government.

To learn more about all the services McLean County Government provides the community, please visit https://mcleancountyil.gov/. A full list of Departments with a description of their function can be located at https://www.mcleancountyil.gov/8/Departments.

*If applying through a third party job board, please fill out an application via McLean County Government’s Job Board located at https://il-mcleancounty.civicplushrms.com/careers/Jobs.aspx

Confidentiality of your application is maintained upon request.