Service Operations: Service Enablement Change Management- Summer 2022 Internship
We are Farmers!
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.
Do you want to learn more about project and change management? We have an opportunity for you to partner with and learn from Prosci certified change managers.
We are looking for curious, analytical, communicative, strategic thinkers to join our Service Operations Change Management summer internship program.
Farmers Insurance Group is one of the premier property and casualty insurers in the United States, with operations nationwide and operation’s hubs located in Grand Rapids, MI and Olathe, KS. Farmers has been independently certified as a Great Place to Work based on its high-trust, high-performance workplace culture. Extensive development opportunities are available through the award-winning University of Farmers, named by Training Magazine as a top 10 corporate training organization in the world. We are one of the nation’s largest insurers of homes and vehicles.
Benefits of working at Farmers is our inclusive culture. We have dynamic employee resource groups (Black Professionals Alliance, LGBT & Allies, Somos Farmers, Toastmasters, Women’s Inclusion Network, and more). This internship would be virtual with a preference to be close to either Grand Rapids, MI or Olathe, KS.
As an intern you will develop and acquire project management and change management skills that will culminate with a presentation on a current strategic initiative.
Job Summary
Provides support to project managers who are responsible for execution and change management on small to medium complex and core operational initiatives within Service Operations. Facilitates small team discussions dedicated to the implementation of business solutions affecting employees, customers and agents aligning with the enterprise strategy. Provides business analytics and problem resolution alternatives aimed at the improvement of service, efficiency, and quality. Collaborates closely with cross-functional teams and business units to implement solutions aligning with enterprise strategy.
Requirements for consideration include:
• Current student pursuing an undergraduate or master’s degree in Business, Communications, Finance, Mathematics, or related major/equivalent course work
• Strong analytical, communication, and critical thinking skills
• Excel and pivot table knowledge
• Data Analysis
o Aggregate & Analyze data
o Extrapolate and make recommendations re the data
• Self-motivated and effective time management skills
• GPA of 3.0 or greater on a 4.0 scale
• Eligible to work in the United States