Child Welfare Continuous Quality Improvement Project Coordinator
OPENING DATE: 06/15/22
CLOSING DATE: 06/22/22 11:59 PM Central Time
JOB TYPE: Full-time
LOCATION: Hennepin County, Minnesota
DEPARTMENT: Human Services and Public Health
THE POSITION
The Children and Family Services Continuous Quality Improvement and Data unit of Human Services and Public Health (HSPH) is seeking a Child Welfare Continuous Quality Improvement Project Coordinator to oversee and organize efforts on prioritized projects and other improvement efforts in Children and Family Services using project management and program evaluation skills. This position will work independently and within a team environment at a high level to drive work forward, conduct program evaluations and continuous improvement projects, and use metrics and other data to contribute to evaluation and reporting efforts.
Location and hours:
This position is remote. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours are flexible, Monday through Friday, between 7:30 a.m. and 5 p.m. While this position is designated as remote, based on current requirements hires must reside in Minnesota or Wisconsin.
New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About the position type:
This position is a full-time, benefit earning position.
This position is internally classified as an Administrative Assistant, Senior.
Click here to view the job classification specification.
Effective September 1, 2021, all new job offers are conditional based on the candidate being fully vaccinated for COVID-19. “Fully vaccinated” means 14 days after receiving the second dose in a two-dose vaccination series approved by the U.S. Food and Drug Administration (FDA) on a full or emergency-use basis, or 14 days after receiving a single-dose vaccine approved by the FDA on a full or emergency-use basis. After a conditional job offer is made, the candidate must show proof of full vaccination prior to their start date. A COVID-19 vaccination card from the Center for Disease Control and Prevention (CDC), a vaccination record from your doctor’s office or a personal digital vaccination record constitutes sufficient “proof.” The candidate must also attest they are vaccinated by completing a form on the first day of employment. Reasonable accommodations to this vaccination requirement will be considered upon request by a candidate for medical or religious reasons as required by applicable law.
In this position, you will:
- Manage a portfolio of projects and lead efforts to develop coordinated project definitions, project plans, project deliverables, and outcomes.
- Serve as project manager on assigned projects to define project scope and objectives, create and execute project plans, and revise as appropriate using standard project management and continuous improvement tools and techniques.
- Conduct formal evaluations of programs and identify key measures to assess the performance of programs, initiatives, and processes.
- Use racial equity and quality improvement frameworks (Lean, Results Based Accountability, Racial Equity Impact Tool) to identify meaningful benchmarks, outcomes, and metrics for critical projects and initiatives; recommend and implement strategies to improve outcomes.
- Coordinate with data analysts in the collection, monitoring, and presentation of data.
- Draft written reports and presentations related to evaluation process and findings.
- Facilitate discussions with medium to large sized groups, possibly including line staff, supervisors, managers, area managers, and/or County Administration.
- Contribute to the learning culture of Children and Family Services (CFS) by helping CFS staff and managers understand and participate in the CQI process.
Need to have:
- One of the following:
- Bachelor's degree or higher in public administration, business administration, or other field appropriate to the position and four or more years of general administrative work relating to the management of departmental/organizational operations or experience in project management leading work efforts around child welfare.
- Eight or more years of general administrative work relating to the management of departmental/organizational operations or experience in project management leading work efforts around child welfare.
Nice to have:
- Experience:
- Using project management skills, including managing goals and outcomes to completion.
- Using program evaluation frameworks and methodologies, including the development of metrics.
- Leading groups or teams through the life-cycle of projects.
- Analyzing and presenting data.
- Using continuous quality improvement methodologies incorporating the plan, do, check, act cycle such as Lean or Six Sigma.
- Conducting logical thinking, gathering and analyzing information, designing and testing solutions to problems, and formulating plans.
- In areas of racial equity or disparity reduction or the willingness and ability to step into a role where this is the expectation.
- Utilizing Microsoft Office (Word, PowerPoint, Excel) and Power BI reports to view, sort, and filter data.
- Knowledge of Social Services Information System (SSIS).
- Ability to:
- Communicate effectively both verbally and in writing including, but not limited to upper level management.
- Work independently and within a team environment to drive work forward.
- Build and nurture collaborative relationships with a variety of customers and partners, both internal and external.
- Successfully manage multiple priorities and projects.
- Develop, implement, and monitor the strategies within a project work plan and update strategies to accommodate changing priorities.
About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at www.hennepin.us/employees.
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
This position will have access to systems or other documentation that contains HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a drug test and/or background check.