Account Support Advisor Internship
Do you have a passion for helping people? Are you looking for experience working in a team environment? Do you want exposure in a company known for helping you create a meaningful career?
We Are Looking to Add an Account Support Advisor Intern to our Team!
If you answered yes to any of the questions above, then this Account Support Intern role is for you! We are dedicated to finding the best and brightest students from college campuses in order to build our bench strength in the Account Support Function. The scheduling for our internship is flexible to allow the Intern to match their school schedule with GreatAmerica’s workplace needs.
The Intern will complete the Customer Service training, specifically tailored to address End Users with their questions that originate through our communication channels. Additional time will be spent in company trainings to gain an understanding of the different business units and functions. The Intern will spend time within a team environment to get hands on experience of what working in a team is like. During the time spent in Account Support, the intern would learn ‘Office Life’ topics to help them feel confident when entering the work force. At the end of the internship, the intern will have the opportunity to present their review of a case study to Leadership which utilizes and shares their knowledge and experiences gained throughout the internship.
As an Account Support Advisor Intern you'll,
- Be responsible fore inbound & outbound customer service interactions with the goal of one contact resolution
- Accurately navigate Salesforce and document work appropriately
- Have the ability to provide good oral and written correspondence with all internal and external customers
- Take a consultative approach to identify appropriate solutions
- Understand and abide by account security procedures for all interactions
- Live the GreatAmerica principles
- Perform miscellaneous duties as required
- Present to Account Support Leadership at end of Intern Experience
To be successful in this role you'll need
- To have full-time student status in a 2-year or 4-year program, ideally seeking a degree in a business-related field or in a Customer Service certificate training program
- Previous customer service experience is a plus, but not required
- Excellent customer service skills combined with a high degree of accountability, tenacity, motivation and empathy
You’ll work hard, you’ll have fun and you’ll enjoy a competitive total rewards package
At GreatAmerica we offer a compensation program with market-competitive base pay and pay-for-performance incentives (bonuses) for all roles. We share rewards because we believe every single person here contributes to GreatAmerica’s success. But GreatAmerica’s total rewards extends beyond just a paycheck and is designed to enrich our team members’ personal and professional lives in many ways, including:
- Planning for Your Future: we set you up for long-term success through our competitive 401(k) plan with company matching and annual profit sharing.
- Your Leadership fast-tracking programs: if leadership is on your horizon, we’ve got your back. We have a Building GREAT Leaders program, Dale Carnegie programs, and we contribute to your development through our educational tuition assistance program.
- Prioritizing Your Health & Wellbeing: we support your work-life interests through programs like our gym reimbursement, employee assistance program, and many company sponsored events hosted through our GreatAmerica Network Group.
- Your Time Away: competitive time off and flexible working arrangements allow you to do your best work and take the time you need to decompress. We have 10 paid sick days a year, and if you don’t use it you can convert up to 70% into additional paid time off the next year.
- A strong organizational culture focused on our greatest asset: you!
If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage you to consider applying if you feel you can make a strong impact in this role.
Please note, this position is not currently eligible for sponsorship for employment authorization.
At GreatAmerica, we’re looking to grow our business through our people. Are you looking to grow your career? If so, submit your application at www.greatamerica.com/careers.