Customer Success Sales & Marketing Intern
About Us
Merrill Manufacturing is North America’s leading manufacturer of parts and accessories to the water, well, and irrigation industries. We are a family-owned company known for our incredible service, quality products, and diverse selection. Our values guide everything we do. Our team at Merrill strives to do the right thing, shares our passion for the brand, has a can-do, will-do attitude, thinks of we before me, and is part of the solution.
Job Summary
Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn, and thrive. As the Customer Success Sales & Marketing Intern you will get firsthand experience in building on the way we interact with our customers. You will be reviewing processes, building business reviews, listening to the voice of the customer through traditional and E-Commerce sales channels to deliver a world class customer experience.
Work Responsibilities & Duties
- Analyze customer experiences in all modes of business
- Build a business review power point template to aid in customer retention and sales growth
- Develop methods to increase great online reviews and drive participation in positive experiences
- Ability to navigate through multiple computer applications with speed and accuracy
- Maintain a high level of world class customer service/professionalism to a wide range of customers
- Recommend solutions that best suit the customer needs
- Perform other duties as assigned by direct supervisor
Qualifications and Education Requirements
- Proficient in Microsoft office Suite including Power Point
- Must be a sophomore or higher pursuing a bachelor’s degree in Marketing or alternative equivalent
Preferred Skills and Expectations
- Excellent telephone manner and listening skills, relate to customers in a professional and courteous manner
- The ability to work in a team environment and maintain a positive environment with co-workers and customers
- Excellent attention to detail and multi-tasking ability with self-motivation to work on own initiative.
Additional Notes
Must have the right to legally work in the United States.
Must have transportation to and from work.
Housing offered if needed
EEO STATEMENT
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
DISCLAIMER
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.