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The Department of Revenue (DOR) is seeking dedicated professionals for multiple Revenue Agent positions. Application materials will be reviewed regularly with interviews offered monthly to fill current or future vacancies in the work areas described below. Not all areas will have vacancies at all times throughout this process.  
 
We invite you to discover what makes DOR such a great place to work.
  • Join a team that promotes strong collaboration and provides opportunities for growth and professional challenge.
  • Revenue Agents enjoy a robust training culture with dedicated training time for professional development and career advancement.
  • You will receive automatic pay progressions as you learn and grow in your position.
  • Work independently with opportunities for team projects.
  • We support a healthy balance between your personal and professional life, including a flexible work schedule and a hybrid work environment with the opportunity to telecommute up to 60% after probation! 

NOTE: After 1 year, telecommuting is available up to 30% based on performance and workload needs.

Benefits include:
 
Some recently hired Revenue Agents say:
  • DOR is not afraid to talk about promotional opportunities and employee career advancement
  • Everyone is so friendly – when you need help you aren’t afraid to ask for it
  • The environment is hugely important – I am treated well and know that I matter
  • I feel proud knowing how much focus is on the well-being of the customer
 
Join our team and advance your career while serving the citizens of Wisconsin!


Position Summary

Revenue Agent positions work in a variety of different work areas including processing tax documents, providing answers to customer questions related to tax forms and tax law, making adjustments or preparing assessments and refunds, and collecting overdue taxes and other debts. These roles provide quality customer assistance and acquire additional information to help customers with tax questions. Positions require a high degree of independence, initiative, technical knowledge and ability to communicate across the organization. Some work areas may not have positions available throughout the entirety of this recruitment.

  1. Tax Operations (Madison): These positions are responsible for processing tax documents, which includes resolving taxpayer objections to adjustment notices; providing customer assistance, and processing exception work items. These positions are also involved in systems testing related to annual tax law changes.
  2. Audit (Madison): These positions are responsible for preparing assessments and refunds based on federal audit reports, state agency reports, computer selected leads, and other predefined criteria, using judgment in determining when to refer a taxpayer file to an auditor for an expanded scope audit. These positions also correspond with the taxpayer to obtain additional information and resolve taxpayer objections to assessment and refund notices.  
  3. Collections (All locations listed): These positions are responsible for collecting overdue taxes and other government debts by responding to customers and promoting tax compliance, negotiating payment arrangements​, initiating wage garnishments, bank levies, and other involuntary collection actions. Agents will use problem solving skills to identify collection sources and move accounts to resolution. This work is performed in a fast-paced environment with a variety of complex duties such as account review, account management, and independent decision making. Work is done from the office in an unscripted call center environment.


Salary Information

Starting salary is $23.00 per hour, plus excellent benefits. Current state employees' pay will be set in accordance with pay upon appointment provisions for the compensation plan. This classification is in pay schedule/pay range 07-04 and serves an 18-month probationary period.


Job Details

The department will conduct a background check, fingerprint check and tax compliance check on all finalists. Interview results may be reused in accordance with the State of WI interview reuse policy.

All state employees must report their COVID vaccination status, whether vaccinated or not and provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment. The State of Wisconsin continues to follow necessary health and safety protocols for COVID.  Please visit Division of Personnel Management Coronavirus - COVID-19 (wi.gov) for the most up-to-date information. Guidance may be subject to change.

Applicants must be eligible to work in the United States. The Department of Revenue does not sponsor work or student visas, either at time of hire or at any later time.


Qualifications

Qualified candidates will have experience with all of the following:
• Experience providing customer service by phone, in writing and/or in person
• Experience reviewing documents for completeness and/or to take action on information submitted
 
Well-qualified candidates will also have:
• Experience working with tax laws (e.g., income, sales, withholding, excise)
• Call center experience
• Experience explaining laws, regulations and/or statutes
• Experience identifying or seizing assets and/or determining ability to pay
• Experience testing system or software changes

Effective verbal and written communication skills are required and will be evaluated at a later stage in the selection process.


How To Apply

To start the application process, go to wisc.jobs. For instructions, refer to: Applying to State Service, on wisc.jobs.

You will access your existing account or to create a new account if you don't have an account. Follow the steps outlined in the application process and submit your application.

You will be required to attach your current résumé and a Letter of Qualifications in a Word or PDF compatible format.  To create your letter of qualifications, it is recommended that you copy the bulleted points above in the "qualifications" section into a Word document and then address each bullet point with your specific qualifications.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process.  Failure to submit all required materials will result in an incomplete application and ineligibility for this position.
 
If you are invited for an interview, you will be contacted via email. Make certain your contact information is correct and check your email regularly. 

Permanent classified state employees who are eligible for consideration as a transfer or voluntary demotion should complete the online application process.
The Department of Revenue is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.
Questions about this position can be directed to Wanda Anthony, Human Resources Specialist Senior, via email at wanda.anthony@wisconsin.gov.


Deadline to Apply

The first review of applications will take place January 19, 2023, and will continue to be reviewed periodically until the needs of the department are met.