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Business Analyst I





  • Works with assigned end users, customer functional groups, internal Information Technology Systems associates, and technical development teams to assist in systems analysis, perform systems application and interface testing and participate in the implementation of information technology solutions. 
  • Provides customer assistance coordinating process and data analysis, including definition of work processes and information flow; definition of project scope, objectives and constraints; testing and documentation. 
  • Assists with analysis for providing input on application planning for major integration projects, system development, software release upgrades and enhancement projects. Work will be performed in an ethical and legal manner following organizational policies, processes, protocols and procedures. 
  • Responsible for quality service delivery and internal/external customer relations including upholding the mission and values for the department and facility.


  • Maintain application configuration through updating of application dictionaries and profiles as required to support administrative security employee logins and application configuration information technology requirements.
  • Ensure application software systems maintain satisfactory levels of quality and functional effectiveness to meet the business and end user workflow needs and are designed, tested, implemented and operated in accordance with established requirements, policies, standards and procedures. Conduct end user training and support.
  • Assists with systems applications analysis and testing for software application implementations and vendor release upgrades. Create and complete test plans for the quality assurance testing. Maintain project timelines to meet scheduled completion dates.
  • Prepare, publish, and/or distribute various forms and documentation as required by company and division standards, policies and procedures. Assists with the preparation of Project documentation containing project scope, description, costs, benefits, staffing and schedule.
  • Maintain client and vendor confidence by keeping information confidential. Ensure security of the access to data in enterprise applications software for end users as authorized by policies. Ensure integrity of company data, proprietary information and related intellectual property by adhering to company information security and access management policies.
  • Participate in the development of processes to establish outcome measurement reporting as defined to measure value of the software investment.
  • Create report specifications to define the custom reporting technical specifications for custom report requests to provide business unit information from software application data.


  • Assists with project guidance and leadership for packaged and/or custom software integration, development, enhancement and consulting solution services for internal and external customers encompassing requirements gathering; work processes and information flow analysis; project scope, objectives and constraints definition; software solutions planning; user training; and participation with application software life cycle activities. 
  • Provide recommendations with project plan development. Participate in the development of upgrade plans consistent with version release methodology, incorporating new features, functionality and enhancements in various software applications to add value to the investment in hardware and software.
  • Ensure satisfaction of both internal and external customers by providing timely planning, consultation and advisory services on application systems analysis, evaluation, integration and other business system information. Perform workflow and business unit operations research and support efforts for various internal customers.
  • Participate with the activities of project team members during analysis, integration, development, enhancement, testing, training, implementation, super user and/or production support activities.



  • Maintain professional, business and technical knowledge of current software applications and future developments in the areas of application software and regulatory requirements. 
  • Maintain professional, business and technical knowledge by attending educational classes and workshops, reviewing professional journals, establishing personal networks, utilizing documentation resources available from the application vendors and client connections for information collaboration.
  • Ensure assigned projects are completed on time and within budget.
  • Create and update departmental procedures to maintain documentation for business analyst application support processes. Provide backup training within the project team for production job responsibilities.
  • Must be able to operate copier, telephone, fax machine and have proficient computer skills, including e-mail, word processing, presentation, spreadsheet functions and excellent oral and communication skills.


  • Requires a BA/BS in Business Administration, MIS, Finance or other business or technical support related discipline; or the applicant must have at least 1 years of applicable related experience. 
  • Experience should be in a business related environment, preferably in end user training, business administration, information systems and/or the application software life cycle implementation process.

Start Date: ASAP 

Direct hire - U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.