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Assistant Director, SBDC

Front Range Community College
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Who We Are
With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.
 
Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.
 
One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.
 
The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.
 
FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence.

Who You Are
As the Assistant Director of the Small Business Development Center (SBDC), you will be located at the North Metro Denver Small Business Development Center (NMSBDC) and report to the Senior Director. In your role, you will manage all aspects of program development and service delivery for the NMSBDC office, as well as manage and monitor programs at any satellite. This includes recruiting, training, supervising and supporting the consultants, office volunteers, instructors and advisors. You will also support the development and management of the budget for the NMSBDC office and will serve as a community liaison which includes attending community and partner meetings representing the NMSBDC. In addition, you will provide strategic marketing support for all programs, the website, social medial channels and other related activities.

In your role as the Assistant Director, you will support the mission of Front Range Community College by providing grant funded consulting, training services and events targeted for small business owners in the community.

Please note: This is an on-campus position with an opportunity for hybrid remote work. You need to be a Colorado resident on your first day of employment.  

SALARY: $60,475 - $63,498/annually

BENEFITS: Please click here to find more information about APT & Faculty Benefits 

SELECTION PROCESS: Position will remain open until filled with a priority deadline of December 4, 2023. This posting may be used to fill multiple or similar positions. 

Preliminary screening will be made on the basis of completed application package submitted by candidate. In your application please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the Assistant Director, Small Business Development Center. 


 

Primary Duties:
Program Development, Outreach and Marketing:

  • Develop and manage SBDC programming, based on needs analysis of clients including workshop development and training.
  • Support SBDC consultants and workshop instructors including recruiting, training, supervising and managing performance to improve program quality and efficiency.
  • Serve as the point person for consultants and instructors to address questions and handle complaints.
  • Proactively communicate these programs and services to SBDC clients and partners.
  • Analyze impact reports from clients and create scorecard reports for the State SBDC office.
  • Develop and maintain relationships with outside resources for clients, including business professionals, non-profit service providers, public stakeholders (SBA, local government), and local city, county, economic development organizations and chambers of commerce.
  • Lead the marketing strategy for the NMSBDC including outreach, website, social media, and email marketing.
  • Develop written communications including press releases, newsletter articles, client success stories, annual reports and proposals.
  • Develop programming and support services for targeted industries along with women, minority and veteran entrepreneurs.

Office Management: 

  • Provide leadership for the NMSBDC by managing the day to day operations of the center to ensure SBDC and FRCC policies and procedures are compliant with established guidelines.
  • Train new staff and manage the development of strategic partners.
  • Support budget development and management for the NMSBDC office, in conjunction with the Senior Director.
  • Manage coordination of all SBDC consulting, training and special events, and serve as liaison with the media for SBDC marketing and promotions.
  • Provide back up for the NMSDBC Senior Director.

     

Required Competencies:

  • Customer Service: Interacts professionally with clients, trainers, consultants and stakeholders, and deliver products and services as promised.
  • Critical Thinking & Decision Making: Assesses client’s needs and assigning clients to appropriate SBDC consultants based on client assessment. 
  • Interpersonal Skills: Creates a comfortable environment when interviewing and assessing the needs of clients and when providing customer services to both clients, consultants and trainers. Building relationships and communicating effectively.
  • Organizational and Prioritization Skills: Manages the program logistics, while coordinating training and events and developing marketing material.
  • Technical Skills: Manages marketing content and web and social media sites, as well as work with CRM technical.
  • Written and Oral Communication Skills: Utilizes strong communication skills to effectively interact with small business owners, stakeholders, and team members. Conveys complex information in a clear and understandable manner.
  • Time Management: Moves quickly, yet thoroughly to meet Executive Director’s, center and program needs.
  • Adaptability: Continuously learns and stays updated on industry trends. Adapts to changes in the business environment and adjusts strategies accordingly.
  • Team Collaboration: Works effectively with other SBDC staff, as well as external partners and stakeholders. Contributes to a positive and collaborative team culture.
  • Language Accessibility: Ensures that language is not a barrier to accessing SBDC services. Provides resources and support in multiple languages as needed.
  • Inclusive Programming: Designs and implements programs and workshops that consider the diverse needs of the local business community. Collaborates with diverse stakeholders to create inclusive initiatives.
  • Accessible Resources: Ensures that all SBDC resources, materials, and information are accessible to individuals with disabilities. Provides accommodations as needed to support diverse needs.
  • Cultural Competence: Understands and respects diverse cultural backgrounds, perspectives, and values. Adapts communication styles to be inclusive and sensitive to cultural differences. 
  • Inclusive Outreach: Develops outreach strategies that actively engage a diverse range of businesses and entrepreneurs. Ensures that SBDC services are accessible and welcoming to individuals from all backgrounds.
  • Equity Awareness: Recognizes and addresses systemic barriers that may disproportionately affect certain groups. Advocate for equitable access to resources and opportunities for all businesses.

Required Education/Training & Work Experience:

  • Bachelor’s degree in Business Administration, Marketing, Public Administration or related field.
  • Two (2) years of business experience in small business management, industry, business consulting or higher education instruction. This includes project management, program development, supervision of professional office environment, customer service, website and social media administration, marketing strategy development and program delivery.
  • Intermediate working knowledge of Microsoft Word, Excel, PowerPoint, Access or similar database programs, WordPress, Adobe and CRM systems.


                                Welcoming. Respectful. Inclusive. Together, we are FRCC.