Admin Office Assistant - Burge Residence Hall

WHAT YOU WILL LEARN

You can expect to learn skills such as interpersonal communication, customer service experience, working with people from diverse backgrounds, working as part of a team, time management, conflict resolution, balancing priorities, and managing finances. Skills learned with University Housing and Dining will aid you in your chosen career path and provide valuable work experience to strengthen your resume, even if not directly related to your future profession. Although your job in the Division of Student Life may not be directly related to your future profession, the skills you learn here will help you in your chosen career path and give you valuable work experience to strengthen your resume.

BASIC JOB FUNCTION

Assist in the day-to-day operations of the University Housing and Dining Administration (UHD) front desk including answering and directing incoming phone calls or emails, taking messages, and greeting incoming appointments and visitors.

RESPONSIBILITES

• Greet customers and refer to appropriate members of UHD team or other University offices
• Assist (prospective) students and families in resolving housing, general living, and campus problems and refer to appropriate advisory services
• Assist the public in answering questions and provide directions and assistance according to departmental policies and procedures
• Respond to inquiries and complaints from students, families, staff, and the general public, and refer as appropriate
• Demonstrate civil and respectful interactions with others
• Maintain privacy and utilize discretion when interacting with others to handle sensitive situations
• Pick up/deliver mail from the Burge Hall Desk / summer operations desk. Sort and distribute mail
• Become familiar with and answer inquiries regarding marketing in the residence halls and MarketPlaces
• Assist with filing for staff throughout the office suite
• Review newspapers for articles related to UHD to be archived
• Complete special assignments that assist in UHD Administration operations
• May perform other duties as assigned

QUALIFICATIONS

• Enrolled as a student at The University of Iowa (during academic year)
• Excellent communication (verbal and written) and be positive and respectful in working with a diverse population
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams
• Reasonable experience in handling multiple assignments, conflicting demands, or priorities
• Excellent organizational skills
• Demonstrated commitment to GREAT customer service
• Must be able to work during academic break periods (fall, winter, spring and summer breaks)
• Experience living in the University of Iowa residence halls
• Knowledge of UHD procedures and policies

WORK HOURS

• For Summer 2023, only. 25+ hours per week.
• Availability Monday – Friday from 8 AM - 5 PM.

TRAINING REQUIREMENTS

• FERPA Training
• Minors on Campus Training
• Anti-Harassment Training for student employees
• Criminal Background Check upon hire
• Possible: Driver’s License Review if driving University vehicles is required during employment.

ADDITIONAL INFORMATION

This posting is for Summer 2023. Available shifts will begin in March 2023. Anticipated hours available: March 2023: 5 hours/week April 2023-May 12, 2023: 5-10 hours/week May 15 2023-August 18, 2023: 15 to 40 hours/week. Positions available is dependent on # of applicants hired. Full-time hours for Summer 2023 available. Successful candidates will be eligible for continued employment for Academic Year 23-24 (max 20 hours/week while classes are in session). After applying, please download the attached worksheet, fill in following the instructions, and email as an attachment to elliot-hail-langner@uiowa.edu. Link to worksheet: https://iowa.sharepoint.com/:x:/s/UHDAOAs/ESNDegJssc9Dq0YTaCC4qQEBgy_uNdy9M_L_RsplBgUlzA?e=rulIkv