Office Support Staff: UI REACH

OFFICE SUPPORT STAFF: UI REACH

UI REACH VISION STATEMENT:

Empowered and self-directed individuals who are included in communities that embrace people of all abilities. 

WHAT YOU WILL LEARN:

As a valuable member of an academic team, you will gain real-world work skills such as customer service, managing time, organizing and balancing priorities, meeting deadlines, interpersonal communication working with people from diverse backgrounds. Within our UI REACH Team, you will receive training and assistance as you gain valuable work experiences that will assist you on your chosen career path. 

BASIC FUNCTION AND RESPONSIBILITY:

Provide positive/professional customer centered service and administrative support to our UI REACH team through a variety of experiences in an academic office environment.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

• Respond and provide a positive and professional service approach while working with a diverse population of students, families, internal and external UI REACH team members, and program/community partners.
• Serve as a resource, communicating to inquiries via email and on occasion phone and face-to-face contact.
• Respond to office emails daily using stationery email messages.
• Assist staff in updates to social media.
• Collect, compile, and enter data into a database – requires attention to detail for accuracy.
• Working knowledge of Microsoft Office 365 software including Word, and Excel, (working knowledge of social media, Database, PowerPoint, and Publisher is desired).
• Assist with office routine and seasonal projects.
• Assist in on-the-job training of other student employees as needed.
• Scheduled shifts between the hours of 8:30 am-5 pm, M- F, flexible by day and student schedule.
• On occasion, work a few hours during the summer and UI Breaks in Fall and Spring semesters.
• Assist during UI REACH convocation, summer orientation and fall family weekend as needed.

DESIRED EXPERIENCE 

• Experience or familiarity with disabilities.
• Previous office or customer service experience desired but not required.

NONDISCRIMINATION STATEMENT 

The University of Iowa prohibits discrimination in employment, educational programs, and activities on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences. The university also affirms its commitment to providing equal opportunities and equal access to university facilities. For additional information on nondiscrimination policies, contact the Director, Office of Institutional Equity, the University of Iowa, 202 Jessup Hall, Iowa City, IA 52242-1316, 319-335-0705, oie-ui@uiowa.edu.