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Technical Support Analyst

MRA - The Management Association
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Ready Credit Corporation

Technical Support Analyst

Eden Prairie, MN

Onsite Role

Schedule: Monday through Friday 9AM – 6PM

 

Ready Credit

For over 16 years, Ready Credit has worked to simplify and secure the payment experience for both clients and customers through fully cashless operations. Ready Credit was founded in Minneapolis, Minnesota on the premise that all businesses can benefit from getting rid of cash but only if they could still support their cash-only customers.  https://www.readycreditcorp.com/ 

 

We are seeking a Technical Support Analyst to join our team!

  • We are a small and mighty company that is continuing to grow. 
  • You will have the opportunity to advance your career with a strong organization. 
  • You are an individual with a strong ability to diagnosis and troubleshoot issues that arise.
  • You possess the ability to communicate effectively and efficiently. 

Key Experience Needed: Technical Support Analyst

  • Preferably 2 years of experience supporting Windows PCs, handling support calls, and remotely diagnosing issues.
  • Preferred 2 years of experience troubleshooting hardware and software issues.
  • Typing speed of 30 words per minute required; 50 WPM preferred.
  • Strong communication skills (verbal and written) and a positive "can-do" attitude.
  • Proficient in creating formal business documents using MS-Word, MS-Excel, MS-PowerPoint, or similar software.
  • Excellent attention to detail.

Position Responsibilities: Technical Support Analyst

  • Monitor and diagnose self-service kiosks remotely, addressing issues promptly.
  • Resolve remote-fixable issues and coordinate dispatch for more complex problems.
  • Utilize ticketing systems to meticulously track issues and incidents.
  • Communicate status changes in kiosk availability and repair delays to internal teams.
  • Engage in a helpdesk call center, providing support to third-party service providers and site contacts.
  • Identify necessary parts for kiosk repairs and liaise with the Logistics team for part shipments.
  • Participate in an On-Call rotation, offering 24/7 assistance to third-party service providers. 
  • Provide backup support to the Deployment team during periods of high workload, vacation days, or sick leave.

 

This is not a job description. More details will be provided regarding the functions of this position.                

 

Ready Credit Corporation is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.