Customer Analytics Intern (Quill - Hybrid) - June 2024

Staples is business to business. You’re what binds us together.

We’re searching for you: fresh talent with new ideas, innovation, passion, and drive to bring to Staples. We have student and graduate opportunities where you’ll help the Staples, Inc. organization be more successful and productive while building a purposeful career. Whether you are looking for a summer internship, co-op, or an entry-level role, we’ll help you develop the technical and soft skills you need to thrive in the future.

This position is a hybrid position, (3 days in the office and 2 days remote) based at the Quill headquarters in Lincolnshire, IL. 

What you bring to the table:

• Collaborative – able to build partnerships and work collaboratively with others to meet shared objectives
• Customer Focused – able to identify and understand internal or external customer needs and interests and deliver customer-centric solutions
• Inclusive – dedicated to fostering an inclusive environment consisting of diverse individuals from varying backgrounds and cultures
• Innovative – develop new insights; question conventional approaches; encourage new ideas; design and implement new solutions
• Self-Developer – actively seeks new ways to grow and be challenged using both formal and informal development channels

What you’ll be doing: 

• Use analytical skills within SQL and Excel to support business decisions that drive revenue and profitability
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and provide regular updates to stakeholders across the organization, specifically in sales and/or loyalty & promotions
• Analyze a range of datasets to identify trends and patterns, creating dashboards, reports, and visualizations to track KPIs
• Perform ad-hoc analysis to identify changes in KPIs and key drivers within the business
• Ensure data integrity and accuracy within the outputs of the team 
• Continuously evaluate and improve analytical methods, tools, and processes to ensure the company remains competitive in the market
• Provide insights and recommendations to stakeholders, informing decisions across the organization
• Build models to forecast outcomes related to changes within the business
• Collaborate with cross-functional teams to drive improvement in customer experience, operational efficiency, and business growth

What’s needed- Basic Qualifications:

• Actively pursuing a bachelor's or master’s degree in Business Analytics, Information Systems, or related field 
• Ability to proactively address and independently guide problem-solving efforts
• Strong interpersonal skills for interacting with Business Unit and Finance partners
• Strong analytical and problem-solving skills, excellent attention to detail 
• Strong project management skills, including experience managing timelines and stakeholders 
• Excellent communication skills, including the ability to present complex data & analysis to stakeholders clearly and concisely
• Strong analytical skills, including technical proficiency in SQL, Snowflake, advanced Excel, and data visualization

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.