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Customer Experience Intern

Fusion Medical Staffing
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Overview

Fusion is searching for a Customer Experience Intern to join our growing Customer Experience team. In this role, you will be responsible for assisting in the development and implementation of strategies to enhance customer satisfaction and loyalty. You will work closely with the Customer Experience team to gather and analyze customer feedback, identify areas for improvement, and recommend solutions. You will have the opportunity to gain practical experience in customer experience management and contribute to the overall success of Fusion's customer service efforts.

 

About Us

Fusion is an Omaha-based healthcare company with a mission to improve the lives of everyone we touch. We operate on the core values of being humble, driven and positive, and our award-winning culture is what makes us a great place to work. We are committed to impacting the healthcare industry in our work with travel healthcare professionals and medical facilities, and we pride ourselves in creating a healthy atmosphere for our employees to thrive.

 

Humble, Driven, Positive. These words guide everything we do, both personally and professionally. It’s a mindset that results in employees with strong character and a workforce that positively impacts every person reached. We are selective in the best way – working with Fusion means working with the highest standard of travelers, clients and healthcare partners.

 

Our core purpose is to improve the lives of everyone we touch. This means giving back to our local communities and supporting both current and future generations of healthcare workers. We do so through scholarships, traveler awards and Community Connection, our corporate employee philanthropy program.

 

All this gives us the honor to say we’re part of the Best of Omaha.

 

You want to do great things? We do too!

Let's do them together.

 

Essential Functions

  • Extract meaningful insights from quantitative and qualitative data provided to you for the team to gather insights
  • Parse data to show trends
  • Index data into system of record and document in system
  • Ongoing tracking of survey responses and disseminating to the correct teams within Fusion
  • Apply creative strategies to improve customer experience
  • Assist with customer insights, loyalty program and service recovery where appropriate
  • Participate in Fusion Internship Program experiences and other development opportunities as directed by Program Coordinator.
  • Actively participate in capstone and other projects when applicable.
  • Work collaboratively with other interns, team members, and Fusion employees.
  • Other duties as assigned by management and/or Program Coordinator.

 

Competencies

  • Proficiency in English language (oral and written)
  • Excellent communication and people skills
  • Detail oriented
  • Humble, Driven, Positive
  • Strong organizational and time management skills
  • Computer skills
  • Exhibit a high level of personal accountability
  • Results driven mentality

 

Work Environment

This position operates as a hybrid position and routinely uses standard office equipment.

 

Work environment defined:

Local - position has in-office requirements and would require employee to live in the local area

Hybrid - position has weekly in-office requirements but ability to work from home as well, would require employee to live in the local area

Remote - no in-office requirements, employee would not need to live in the local area

 

Position Type/Expected hours worked:

  • Internship dates: May 20th – August 16th, 2024
  • This is a temporary position.
  • Must work at least 25 hours/week, but no more than 40 hours/week.
  • Required to work in office every Tuesday, Wednesday, and Thursday morning to participate in program-specific development sessions.
  • Required to attend and participate in Capstone Project presentation on August 15th, 2024
  • The work week is Monday through Friday, with specific work hours approved by Division Manager.
  • Computer & software is provided.
  • Reliable internet is required (not provided).

 

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.

  • Employee is regularly required to talk and hear
  • Constantly operates a computer and other office equipment, such as a phone, headset, calculator, copier, and printer
  • The person in this position may need to occasionally move about inside the office to access files, computer equipment, copier, etc.

 

 

Position Type/Expected hours worked

This is a full-time position, and standard hours of work and days are Monday through Friday, between the hours of 7:00 a.m. to 5:30 p.m. CST (flexible start/end times with manager discretion). Regular and punctual attendance is required

 

Required Education and Experience

  • High school diploma or GED
  • Actively enrolled in an associate or bachelor’s degree program
  • Strong Microsoft Office skills (Outlook, Word, PowerPoint, Excel)

 

Preferred Education and Experience

  • Preference is given to Junior and Senior standing

 

What we offer

  • In-office and/or hybrid work schedule with computer equipment set up for home
  • Educational industry talks
  • Capstone presentation to members of leadership
  • Company-wide shadow sessions
  • Personal & professional development sessions
  • Leadership & mentorship roundtables
  • Networking opportunities
  • Company events
  • Cardio & robust weightlifting facilities
  • Volunteer and employee engagement opportunities ​

 

 

Other Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

 

This job description is not a comprehensive list of all activities, duties or responsibilities that are required of the employee for this job and is subject to change at any time with or without notice.

 

All potential new employees of Fusion will be required to successfully pass a background check prior to employment.

 

Please be aware of fraudulent job postings that are not affiliated with Fusion. Communications from Fusion will come from a business email address (@fusionmedstaff.com). Fusion does not hire through messaging (whether text or other apps), social media, or email. Interviews will be conducted in person or through a secure video call. Fusion will not ask for sensitive information, payment, nor the purchase of equipment during the hiring process. We also will not send you a check to cash on Fusion’s behalf.