Claims Assistant, Commercial & Personal Insurance

Join our Stevie Award Winning Team at HUB International!

When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

In addition to winning the Gold Stevie Award for Employer of the Year, HUB is honored to be recognized by Insurance Business America as a Diversity, Equity & Inclusion (DEI) front-runner and one of Newsweek’s America’s Greatest Workplaces for Diversity in 2023. Becoming a part of HUB means that you thrive in a diverse, entrepreneurial, and fast paced team environment supported by over 16,000 professionals in 500 offices across North America.

We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

What You Bring:

You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB’s entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent.

We currently have an opportunity for a Claims Assistant to join our team in our Ellicott City, MD office.

The selected employee will act as a liaison between clients, adjusters, lawyers, insurance companies, claims management and other related client services for personal lines automobile and homeowners and commercial lines property and casualty in accordance with the practices, policies and procedures of the Company.

Job Responsibilities:

Regularly review of basic claims status with clients/insurers/loss adjusters regularly

Document conversations with clients and carrier representatives and update all HUB computer systems and automated agency management systems when necessary

Maintain the accurate data in those systems

Handle follow up requests regarding claim status for small business accounts

Participate as required in quarterly open claim reviews

Provide assistance to Claim Service Specialists with Open Claim Activities in EPIC

Handle Claim Attachments in EPIC

Electronically file claims accurately, as deemed appropriate for reporting purposes only

Work closely with Producers and other HUB personnel on all claims aspects for our clients, while adhering to HUB’s best practices and standard procedures

Stay abreast of changes in the insurance industry and other external conditions that may impact clients

Request Loss Run Reports

Attend industry related continuing education training and courses

Perform other duties and projects as assigned

Qualifications:

High School Diploma required; some college preferred

Experience with personal and commercial lines claims preferred

Proficiency with Microsoft Office products including Word, Excel, Power Point and Publisher

Ability to work both independently and as part of a team

Ability to pay attention to detail

Ability to solve problems of a difficult procedural, organizational, administrative or technical nature

Excellent organizational, interpersonal, and communication skills

What We Offer You:

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!

Benefits you may enjoy working at HUB International Mid-Atlantic, Inc:

Medical, Dental, Vision and Prescription Drug Coverage

Health Plan Reimbursement Program

Health Savings Account (HSA)

401(k) Savings Plan

Employee Assistance Program (EAP)

Comprehensive Wellness Program

Flexible Spending Accounts (FSAs)

Life and Disability Plans

Long-Term Care

Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more!

Low-Cost Loan Program and Student Loan Resources

Vacation, Holiday, Sick, and Personal Time Off

Comprehensive Onboarding

Continuing Education

Flexible Work Arrangements

Dress for Your Day Dress-Code

Employee Resource Groups and Voices of HUB Employee Groups:

All HUB employees have an opportunity to get personally involved in our efforts to be an inclusive company where everyone is heard, valued, respected and everyone can be their authentic selves. An easy way to get involved is to join one of our Employee Resource Groups (ERGs) or one of the Voices of HUB Employee Groups.

Currently we have two ERGs:

HUB Women Network

HUB Black Inclusion Network

Our Voices of HUB Groups are:

Asian Pacific Islander Voices

Hispanic Voices

Native American/First Nation Voices

Pride Voices

Military Veterans/Military Spouses & Families Voices

Employees engaged in these groups all have an interest in raising awareness at HUB supporting the three-pronged D&I Strategy:

Talent – the attraction, recruitment, and hiring of the best diverse talent;

Culture - creating a culture of Inclusion and Belonging; and

Community - having a diverse lens to the societal impact that we have in communities through volunteerism and philanthropy.