Front Desk Clerk - Iowa House Hotel
WHAT YOU WILL LEARN
You can expect to learn skills such as time management, conflict resolution, balancing priorities, managing finances, interpersonal communication, customer service experience, and working with people from diverse backgrounds and working as part of a team. Although your job in the Division of Student Life may not be directly related to your future profession, the skills you learn here will help you in your chosen career path and give you valuable work experience to strengthen your resume.
BASIC FUNCTION
To work part-time as the desk clerk of the Iowa House Hotel.
RESPONSIBILITIES
- Check guests in and out, handle room keys, transfer telephone calls to guests, take supplies to guests, and generally assist guests of the Iowa House.
- Operate the cash register at the Iowa House desk: make change for Iowa House guests.
- Check in and out Iowa Memorial Union keys and money bags.
- Handle complaints of guests of the Iowa House such as noise, water problems, power shortages and malfunctioning elevators.
- Sort incoming mail by department.
- Make reservations using OPERA Property Management System
- Handle confidential credit card information
- Perform other duties as assigned
QUALIFICATIONS
- Demonstrated communication and interpersonal skills necessary.
- Must be flexible and available to work weekends, late nights, holidays, and football weekends.
- Criminal background check required.
- Must have a valid driver’s license.
- Must have a resume, cover letter is optional.
- One year commitment and availability over academic breaks.
- Able to work independently.
LOCATION
- Iowa Memorial Union - Iowa House Hotel
WORK SCHEDULE
- Between 8:00 AM - 12:00 AM daily
- Must be available in the summer, some weekends, and some football weekends
TRAINING REQUIREMENTS
- IMU Student Orientation
- IMU Emergency Response Staff Training
- Cash Handling Training
- Credit Card Security Policy Training
- UIOWA Security Awareness Training
- Driver's License Check upon hire
- Criminal Background Check upon hire
- Campus Security Authorities