Complaint Investigations Tech

Our client, Medical Device Manufacturing, is seeking a complaint investigation technician to join their team.
 
Job Title: Complaint Investigations Tech
Location: Alameda, CA
Pay Range: $20 - $28
Shift: 1st shift (5:00am - 1:30 pm )
 
What’s the job?
Entry-Level Lab Technician in the Complaint Investigations Lab.
The technician will be responsible for unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips, & sensors. The technician will document complaint investigations in the complaint handling system.
The technician will also use troubleshooting equipment like multimeters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.

• Must have ~ basic computer skills to navigate Internet programs, basic Excel skills, and be able to read, write, and comprehend English.
Experience in the medical device or biotech industry is preferred.
• Knowledge of electronic troubleshooting is preferred.
• The ability to work in a team setting is a plus.
• A fast learner and the ability to follow the written work instructions of SOP’s are preferred.
• Good documentation skills are a must.
• Good computer skills are essential for this job since data entry of investigation results is a primary part of the job.
• The ability to focus while performing repetitive and routine investigations is a must.
• Great fit for workers with manufacturing, inspection, and assembly experience.
• The minimum education required is a H.S. diploma or equivalent (such as GED).
• An associate (two-year) degree in electrical engineering or other science is a great fit for this job.
• Recent college graduates with a bachelor’s degree in engineering or another subject may be considered, but please note that candidates with a bachelor’s degree are not an ideal fit for this entry-level position.

If this is a role that interests you and you’d like to learn more, Share your resume now, and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!