Student Resource Desk Assistant

Position will begin on  May 13th, 2024 through the summer with the opportunity to work in the fall semester as well.

BASIC FUNCTION AND RESPONSIBILITY

Student resource desk assist in the day-to-day operations and provide excellent customer service. 

Student employees are expected to fulfill duties outlined in Core concepts, Customer Service, 

Administrative Skills, Communication and Teamwork, Community support, Safety and Security and a commitment to Diversity and Social Justice.

CHARATERISTIC DUTIES AND RESPONSIBLITIES

•  Customer Service

o Assist College of Education Faculty, Staff, Students and Guests. Provide directions and 

assistance according to departmental expectations. Answer phone, transfer calls assisting callers 

in a courteous manner and take detailed messages.

o Provide accurate information on and about campus resources to College of Education Faculty, 

Staff, Students and Guests and make referrals to Professional staff as appropriate.

o Maintain a well-ordered and professional work environment.

•  ADMINISTRATIVE SKILLS

o Check out/in borrowed items and equipment according to departmental policies.

o Complete all paperwork, audits and assignments as directed.

o Sort mail, place in appropriate mailboxes.

o Receive and distribute packages from UPS, FED EX, etc. according to departmental policies.

o Proficiently use computer systems including FACIL within 6 months of employment. Accurately and completely input information into the system

o Complete trainings on Technology as scheduled with technical support staff. This includes items 

checked out or used to help set up or tear down during

presentations or events among other duties as identified that technology is used.

• COMMUICATION AND TEAMWORK

o Accurately and professionally communicate with faculty, staff, students, visitors, and other desk staff team members.

o Communicate accurate and detailed information with professional staff in a timely manner.

o Accurately communicate information between shifts by utilizing desk logs and in person at the beginning or end of a shift.

o It is important you show up for your scheduled shift and report when you are unable to work in a timely fashion. Communicate with team members if you need to have someone pick up or swap a scheduled shift with you. Always send an email to Administrative Supervisor and Technical Support staff with noted change requests requesting confirmation of the change.

o Serve as a positive role model representing the College of Education as well as the Technology Resource help desk team.

• COMMUNITY SUPPORT

Throughout the year, we support numerous professional development programs, workshops, and college presentations or events, these will require staff to successfully complete various task (but not limited to) duties as outlined:

o Process Service ticket request in Cherwell with accurate and detailed information when troubleshooting technology support.

o Enter reservations in FACIL with accurate and detailed information for equipment requests.

o Address inquiries and complaints from faculty, staff, students, and the public as needed.

o Enter Facility Management (FM) maintenance tickets as requested by faculty, staff, students, or guests of the College.

o Lift a minimum 25 lb. box from package deliveries for various departments and programs (i.e., Fed Ex, UPS, DHL etc.)

o Welcome participants for programs, greet presenters or panelists.

o Carry, lift, stretch, reach over your head, bend down, set up/tear down technology needs for presentation.

o Clean up presentation space; remove/return technology equipment and verify room is returned to original set up.

o Provide information such as direction to restrooms, single use restrooms, drinking fountains, lactation room (South Lindquist), vending machines, etc.

o At all times, remain positive and professional when working with internal and external customers.

In addition to these duties and others as assigned, you will be provided instructions and directions. During presentations or events hosted in the N110 area, we all may be expected to assist with directions and instructions as well