UHD - Admin Office Assistant - Burge Residence Hall

BASIC JOB FUNCTION

Assist in the day-to-day operations of the University Housing and Dining Administration (UHD) front desk including answering and directing incoming phone calls or emails, taking messages, and greeting incoming appointments and visitors.

RESPONSIBILITES

• Greet customers and refer to appropriate members of UHD team or other University offices
• Assist (prospective) students and families in resolving housing, general living, and campus problems and refer to appropriate advisory services
• Assist the public in answering questions and provide directions and assistance according to departmental policies and procedures
• Respond to inquiries and complaints from students, families, staff, and the general public, and refer as appropriate
• Demonstrate civil and respectful interactions with others
• Maintain privacy and utilize discretion when interacting with others to handle sensitive situations
• Pick up/deliver mail from the Burge Hall Desk / summer operations desk. Sort and distribute mail
• Become familiar with and answer inquiries regarding marketing in the residence halls and MarketPlaces
• Assist with filing for staff throughout the office suite
• Review newspapers for articles related to UHD to be archived
• Complete special assignments that assist in UHD Administration operations
• May perform other duties as assigned

QUALIFICATIONS

• Enrolled as a student at The University of Iowa (during academic year)
• Excellent communication (verbal and written) and be positive and respectful in working with a diverse population
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams
• Reasonable experience in handling multiple assignments, conflicting demands, or priorities
• Excellent organizational skills
• Demonstrated commitment to GREAT customer service
• Must be able to work during academic break periods (fall, winter, spring and summer breaks)
• Experience living in the University of Iowa residence halls
• Knowledge of UHD procedures and policies

WORK HOURS

• For Summer 2023, only. 25+ hours per week.
• Availability Monday – Friday from 8 AM - 5 PM.

TRAINING REQUIREMENTS

• FERPA Training
• Minors on Campus Training
• Anti-Harassment Training for student employees
• Criminal Background Check upon hire
• Possible: Driver’s License Review if driving University vehicles is required during employment.

ADDITIONAL INFORMATION

This posting is for Summer 2024. Anticipated hours available:  25 to 40 hours/week. Positions available is dependent on # of applicants hired. After applying, please download the attached worksheet, fill in following the instructions, and email as an attachment to elliot-hail-langner@uiowa.edu. Link to worksheet: https://iowa.sharepoint.com/:x:/s/UHDAOAs/ESNDegJssc9Dq0YTaCC4qQEBgy_uNdy9M_L_RsplBgUlzA?e=rulIkv